Title: Update problem Last modified: September 4, 2020 --- # Update problem * [yesyakushima](https://wordpress.org/support/users/yesyakushima/) * (@yesyakushima) * [5 years, 9 months ago](https://wordpress.org/support/topic/update-problem-66/) * I`ve tried a few times to update optimzer theme, but on each occassion I lose data such as maps. I have to retrieve the website from a back-up. My current php is 7.3. Please advise how I should proceed? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdate-problem-66%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Theme Author [OptimizerWP](https://wordpress.org/support/users/layerthemes/) * (@layerthemes) * [5 years, 9 months ago](https://wordpress.org/support/topic/update-problem-66/#post-13369457) * [@yesyakushima](https://wordpress.org/support/users/yesyakushima/) Can you please how you added the map? Are you using any plugin? And did you insert the map in an Advanced text widget? And also, kindly let us know your WordPress version number. * Thanks * Thread Starter [yesyakushima](https://wordpress.org/support/users/yesyakushima/) * (@yesyakushima) * [5 years, 9 months ago](https://wordpress.org/support/topic/update-problem-66/#post-13371094) * Dear OptimizerWP, * When updating to optimizer 0.7.4 from 0.7.1 the website menu shows only the main categories and none of the sub-categories. There are a whole host of other issues that arise when I update. Due to the issues caused by the update, I am forced to restore the website back to 0.7.1 via file and database back-up. I have used optimizer since 2017 and updated the theme on several occasions without issue. * Maps are not inserted into an Advanced text widget. I use WP Google Maps. * I am using wordpress 5.5.1 * I hope for some form of resolution as I fear that not being unable to update will eventually cause more complicated issues. * Theme Author [OptimizerWP](https://wordpress.org/support/users/layerthemes/) * (@layerthemes) * [5 years, 9 months ago](https://wordpress.org/support/topic/update-problem-66/#post-13380373) * [@yesyakushima](https://wordpress.org/support/users/yesyakushima/) * Can you please update the theme again and list down all the issues after the update so we can examine the site and provide fixes. * Thanks * Thread Starter [yesyakushima](https://wordpress.org/support/users/yesyakushima/) * (@yesyakushima) * [5 years, 8 months ago](https://wordpress.org/support/topic/update-problem-66/#post-13413617) * Dear OptimizerWP, * When updating to optimizer 0.7.4 from 0.7.1 the website menu shows only the main categories and none of the drop down sub-categories. All of the WP Google maps are replaced with the following JQUERY MUST BE INSTALLED. * I have once again restored the website back to 0.7.1 via file and database back- up. * Maps are not inserted into an Advanced text widget. I am using wordpress 5.5.1 * I hope for some form of resolution as I fear that not being unable to update will eventually cause more complicated issues. * Thanks in advance for your assistance in moving forward with this issue. * Thread Starter [yesyakushima](https://wordpress.org/support/users/yesyakushima/) * (@yesyakushima) * [5 years, 8 months ago](https://wordpress.org/support/topic/update-problem-66/#post-13491026) * Dear OptimizerWP, * I have waited over two weeks for a reply to this issue. I fully understand that I am using the free version of this theme and should expect to receive a minimal service, but after one month this issue remains unresolved. * When updating to optimizer 0.7.4 from 0.7.1 the website menu shows only the main categories and none of the drop down sub-categories. All of the WP Google maps are replaced with the following JQUERY MUST BE INSTALLED. * I have once again restored the website back to 0.7.1 via file and database back- up. * Maps are not inserted into an Advanced text widget. I am using wordpress 5.5.1 * I hope for some form of resolution as I fear that not being unable to update will eventually cause more complicated issues. * Thanks in advance for your assistance in moving forward with this issue. * Theme Author [OptimizerWP](https://wordpress.org/support/users/layerthemes/) * (@layerthemes) * [5 years, 8 months ago](https://wordpress.org/support/topic/update-problem-66/#post-13501474) * [@yesyakushima](https://wordpress.org/support/users/yesyakushima/) Can you kindly send this message through [https://optimizerwp.com/contact](https://optimizerwp.com/contact) so we can take this conversion to email. We might need access to your backend as well to examine the issue. * Thanks Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Update problem’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/optimizer/0.7.4/screenshot.png) * Optimizer * [Support Threads](https://wordpress.org/support/theme/optimizer/) * [Active Topics](https://wordpress.org/support/theme/optimizer/active/) * [Unresolved Topics](https://wordpress.org/support/theme/optimizer/unresolved/) * [Reviews](https://wordpress.org/support/theme/optimizer/reviews/) * 6 replies * 2 participants * Last reply from: [OptimizerWP](https://wordpress.org/support/users/layerthemes/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/update-problem-66/#post-13501474) * Status: not resolved