Title: update problem
Last modified: October 12, 2021

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# update problem

 *  Resolved [polvong](https://wordpress.org/support/users/polvong/)
 * (@polvong)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/update-problem-77/)
 * Hi. I have a problem with update Neve Pro plugin. After updating the theme and
   neve-pro-plugin, I got an error while loading the site.
    Warning: require(…/www/
   wp-content/plugins/neve-pro-addon_old/includes/modules/woocommerce_booster/comparison_table/
   fields.php): failed to open stream: No such file or directory in /home/privatst/
   sazha-off.kiev.ua/www/wp-content/themes/neve/autoloader.php on line 148
 * Fatal error: require(): Failed opening required ‘/home/privatst/sazha-off.kiev.
   ua/www/wp-content/plugins/neve-pro-addon_old/includes/modules/woocommerce_booster/
   comparison_table/fields.php’ (include_path=’.:/usr/local/pear/php74′) in /home/
   privatst/sazha-off.kiev.ua/www/wp-content/themes/neve/autoloader.php on line 
   148
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdate-problem-77%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [polvong](https://wordpress.org/support/users/polvong/)
 * (@polvong)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/update-problem-77/#post-14961804)
 * I have disabled the plugin for now by simply renaming it in the root folder.
   
   I tried to download and install a fresh version of the plugin, but this also 
   did not work. In my wordpress admin panel, I am getting the following error.
 * Extracting files …
    Failed to copy file. neve-pro-addon/includes/modules/header_footer_grid/
   components/nav.php
 *  Thread Starter [polvong](https://wordpress.org/support/users/polvong/)
 * (@polvong)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/update-problem-77/#post-14962023)
 * “I tried to download and install a fresh version of the plugin” – there was a
   problem on the side of the hosting provider.
 *  Thread Starter [polvong](https://wordpress.org/support/users/polvong/)
 * (@polvong)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/update-problem-77/#post-14962030)
 * The issue was resolved by installing a fresh version of the plugin from themeisle.
   com. The update failed.
 *  [luciamarinescu](https://wordpress.org/support/users/luciamarinescu/)
 * (@luciamarinescu)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/update-problem-77/#post-14963320)
 * Hi [@polvong](https://wordpress.org/support/users/polvong/)!
 * Thanks for choosing Neve!
 * We’re sorry to hear you encountered issues while trying to update, but we are
   glad they were solved in the meantime! As you use the Pro version of Neve, please
   contact us by opening a ticket directly on our site for any other questions you
   may have in the future. This way we will be able to help you quicker and more
   efficiently.
 * Thank you and have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘update problem’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/neve/4.2.4/screenshot.png)
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 * 4 replies
 * 2 participants
 * Last reply from: [luciamarinescu](https://wordpress.org/support/users/luciamarinescu/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/update-problem-77/#post-14963320)
 * Status: resolved