Title: Update problem
Last modified: November 18, 2021

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# Update problem

 *  Resolved [RobinKMullins](https://wordpress.org/support/users/robinkmullins/)
 * (@robinkmullins)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/update-problem-79/)
 * Since your latest update, the plugin is crashing my website. This is the message
   I get:
 * “There has been a critical error on this website.”
 * I have the pro version.
 * Robin-

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Dylan James](https://wordpress.org/support/users/dylanjkotze/)
 * (@dylanjkotze)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/update-problem-79/#post-15084120)
 * Hi Robin,
 * Sorry for the trouble.
 * I believe this is due to the customized versions I sent to you of the Pro version
   previously for the customizations added. This version hasn’t been released live
   yet (but will soon).
    So I think the error is due to an incompatibility with 
   the custom Pro version and the latest live free version.
 * I have sent the latest updated Basic and Pro versions to you via email which 
   should resolve the issue.
 * Please let me know. Thanks for your time.
 * Kindest regards,
    Dylan
 *  Thread Starter [RobinKMullins](https://wordpress.org/support/users/robinkmullins/)
 * (@robinkmullins)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/update-problem-79/#post-15300126)
 * Dylan,
 * Can you send me the latest version of Pro? I am still having problems with Zypher
   crashing my site.
 *  Plugin Author [Dylan James](https://wordpress.org/support/users/dylanjkotze/)
 * (@dylanjkotze)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/update-problem-79/#post-15301145)
 * Hi Robin,
 * My sincere apologies for the back and forth in this and for the inconvenience.
 * I have sent the updated customized versions to your email which should fix this
   and make sure it doesn’t occur again. Please let me know if you received it and
   if it fixes the issue as expected.
 * Thanks for your time.
 * Kindest regards,
    Dylan

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Update problem’ is closed to new replies.

 * ![](https://ps.w.org/zephyr-project-manager/assets/icon-256x256.png?rev=3338790)
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 * 3 replies
 * 2 participants
 * Last reply from: [Dylan James](https://wordpress.org/support/users/dylanjkotze/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/update-problem-79/#post-15301145)
 * Status: resolved