Title: Update problems – permission errors
Last modified: August 20, 2016

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# Update problems – permission errors

 *  [KhidhaBoy](https://wordpress.org/support/users/khidhaboy/)
 * (@khidhaboy)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-permission-errors/)
 * Just updated this to the lastest version and hit numerous errors that others 
   have posted regarding – “unable to create folders and files”… like others
 * I’ve tried to chmod 777 wp-content folder and event chown the owner – got so 
   far and now I get the following error:
 * “We need permission to change folder permissions for you automatically. Please
   enter FTP details below to complete the reset.”
 * Even when I enter the correct credentials this doesn’t disappear.
 * any advise thanks
 * [http://wordpress.org/extend/plugins/w3-total-cache/](http://wordpress.org/extend/plugins/w3-total-cache/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [lenzenmi](https://wordpress.org/support/users/lenzenmi/)
 * (@lenzenmi)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-permission-errors/#post-3445878)
 * Had the same problem. My FTP credentials did nothing, even though they allow 
   me to install plugins and modify settings elsewhere in wordpress. Ended up having
   to do:
 * `chmod -R o+w wp-content/w3tc-config`
 * Then it worked
 * P.S. I also had to manually copy the new versions of db.php, object-cache.php,
   advanced-cache.php.
 * Finally I had to create the following directories under wp-content and make them
   writeable.
 * cache/
    cache/config cache/tmp
 *  Plugin Contributor [Frederick Townes](https://wordpress.org/support/users/fredericktownes/)
 * (@fredericktownes)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/update-problems-permission-errors/#post-3446024)
 * If you give me more information about your FTP setup that would help in tracking
   down any issues with FTP. File, directory permissions, owner of files and the
   process, what user FTP is creating files as etc. Also FTP server used. Which 
   web host you use would also be beneficial. Please use the bug report form on 
   the support tab of the plugin to report this information and include an url to
   this forum topic there as well.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Update problems – permission errors’ is closed to new replies.

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## Tags

 * [W3TC](https://wordpress.org/support/topic-tag/w3tc/)

 * 2 replies
 * 3 participants
 * Last reply from: [Frederick Townes](https://wordpress.org/support/users/fredericktownes/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/update-problems-permission-errors/#post-3446024)
 * Status: not resolved