Title: Update version – Custom message lost
Last modified: May 3, 2026

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# Update version – Custom message lost

 *  [jrostinmagnin](https://wordpress.org/support/users/jrostinmagnin/)
 * (@jrostinmagnin)
 * [1 month, 1 week ago](https://wordpress.org/support/topic/update-version-custom-message-lost-2/)
 * For each version update, the custom message is flashing with the list of last
   articles. When I open T4 Ticker settings the custom message is not set.
    -  This topic was modified 1 month, 1 week ago by [jrostinmagnin](https://wordpress.org/support/users/jrostinmagnin/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [Iftekhar Alam](https://wordpress.org/support/users/ikialam/)
 * (@ikialam)
 * [1 month ago](https://wordpress.org/support/topic/update-version-custom-message-lost-2/#post-18902239)
 * Hi [@jrostinmagnin](https://wordpress.org/support/users/jrostinmagnin/),
 * Thank you for sharing this observation!
 * If I understand correctly, the custom message text disappears from the backend
   settings after the plugin’s version update. Because the text gets cleared but
   the ticker is still set to display a “Custom Message,” it glitches on the frontend,
   flashing and showing the latest articles instead.
 * This is quite unusual! We haven’t been able to replicate this data loss during
   updates on any of our testing environments. It is highly possible that a strong
   object caching tool or a conflict with another plugin is clearing that specific
   setting during the update process.
 * Since the review section is not meant for troubleshooting, could you please open
   a quick topic right here in our **WordPress.org support forum**?
 * You can open the topic **[here](https://wordpress.org/support/plugin/t4b-news-ticker/)**.
 * We haven’t released an update in over 2 months, but we definitely want to investigate
   why this settings wipe is happening on your end.
 * Best regards,
   Iftekhar Alam

Viewing 1 replies (of 1 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [Iftekhar Alam](https://wordpress.org/support/users/ikialam/)
 * Last activity: [1 month ago](https://wordpress.org/support/topic/update-version-custom-message-lost-2/#post-18902239)