Title: Updated failed Last modified: August 24, 2016 --- # Updated failed * Resolved [Uthar](https://wordpress.org/support/users/uthar/) * (@uthar) * [11 years, 2 months ago](https://wordpress.org/support/topic/updated-failed/) * I just tried to update to the latest version. The last log message I got was “ plugin installed correctly” only the message that it was activated again did not come. * Now UpdraftPlus is no longer in my list of installed plugins and when I try to install it again I get the following log messages: * Downloading install package from [https://downloads.wordpress.org/plugin/updraftplus.1.9.63.zip…](https://downloads.wordpress.org/plugin/updraftplus.1.9.63.zip…) Unpacking the package… Installing the plugin… Destination folder already exists./ sites/uthar.nl/bots/wp-content/plugins/updraftplus/ Plugin install failed. Return to Plugin Installer * How can I fix this without losing all my settings? * [https://wordpress.org/plugins/updraftplus/](https://wordpress.org/plugins/updraftplus/) Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/updated-failed/page/2/?output_format=md) [→](https://wordpress.org/support/topic/updated-failed/page/2/?output_format=md) * Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/) * (@davidanderson) * [11 years, 2 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978520) * Hi, * UD’s settings aren’t affected by any de-install/re-installa activity. So, you can just remove the folder via FTP, and re-install. * This article is handy for understanding what WP is up to when it’s installing and upgrading plugins: [https://updraftplus.com/understanding-wordpress-installs-plugins/](https://updraftplus.com/understanding-wordpress-installs-plugins/) * Best wishes, David * Thread Starter [Uthar](https://wordpress.org/support/users/uthar/) * (@uthar) * [11 years, 2 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978557) * Thank you problem solved and all settings intact. * Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/) * (@davidanderson) * [11 years, 2 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978592) * You’re welcome! * If you find UpdraftPlus useful, then please give us a positive review, here: [https://wordpress.org/support/view/plugin-reviews/updraftplus?rate=5#postform](https://wordpress.org/support/view/plugin-reviews/updraftplus?rate=5#postform) * (If we’re not yet worth 5 stars, then please don’t review, but instead reply here to let us know why not – reviews less than 5 stars bring our average down!). * Best wishes, David * Thread Starter [Uthar](https://wordpress.org/support/users/uthar/) * (@uthar) * [11 years ago](https://wordpress.org/support/topic/updated-failed/#post-5978707) * Changed topic to unresolved again. * I’m not sure what is going on with the update progress but after every single update of UpdraftPlus I have the same problem. Currently my update process looks like this: Update UpdraftPlus fails -> I remove the updraftplus folder using ftp -> Install UpdraftPlus again. * This problem only happens with UpdraftPlus, the update process of other plugins works without any problems. * Does someone have a idea what is causing this? * Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/) * (@davidanderson) * [11 years ago](https://wordpress.org/support/topic/updated-failed/#post-5978708) * Hi, * This means that your webserver is set up so that files created via FTP (which happens when you install via FTP) have the wrong file permissions to later be edited by PHP (which is attempted when you try to update through the WordPress dashboard). * David * Thread Starter [Uthar](https://wordpress.org/support/users/uthar/) * (@uthar) * [11 years ago](https://wordpress.org/support/topic/updated-failed/#post-5978709) * Thanks for the quick response! * Not sure that is the case here. All plugins are installed using the wordpress dashboard. The only time I use FTP is when I need to remove the updraftplus folder after a failed update. * Also this is the only plugin that is causing issues for me. So it is a bit strange, I can’t think of an issue that could cause this. * [uwekeim](https://wordpress.org/support/users/uwekeim/) * (@uwekeim) * [10 years, 6 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978751) * Me, too (Windows Server 2012 with Apache and MySQL)! * > Enabling Maintenance mode… > Updating Plugin UpdraftPlus – Backup/Restore (1/1) * This hangs forever. * Deleting the “.maintenance” file on my blog’s root folder resolves at least the hanging public website. * Still, UpdraftPlus does _not_ install. * All other plugins install successfully. * Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/) * (@davidanderson) * [10 years, 6 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978752) * FAQ: [https://updraftplus.com/faqs/wordpress-crashed-when-updating-updraftplus-what-can-i-do/](https://updraftplus.com/faqs/wordpress-crashed-when-updating-updraftplus-what-can-i-do/) * [uwekeim](https://wordpress.org/support/users/uwekeim/) * (@uwekeim) * [10 years, 6 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978753) * Thanks, David. I’ll try. * I just run [Process Monitor](https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx) while updating UpdraftPlus but it lead to no meaningful results. * [apedraza93](https://wordpress.org/support/users/apedraza93/) * (@apedraza93) * [10 years, 5 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978756) * This still happens with every upgrade, and sometimes even on fresh WP installs. This is the only plugin I use that this happens to. Sometimes it takes several tries to get it installed, each time having to FTP in to remove the folder with the install attempt that hanged. * It’s an annoyance, not a dealbreaker, but it does get to be very annoying when you have to update multiple websites and a 5 minute job suddenly takes an hour( multiplied by number of websites) * Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/) * (@davidanderson) * [10 years, 5 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978757) * Please see: [https://updraftplus.com/faqs/wordpress-crashed-when-updating-updraftplus-what-can-i-do/](https://updraftplus.com/faqs/wordpress-crashed-when-updating-updraftplus-what-can-i-do/) * > This is the only plugin I use that this happens to. * Likely because it’s the biggest (because of all the different storage providers supported). If it even happens on fresh installs, you should look at a different hosting company. When WordPress installs a plugin, it unzips a zip file – that’s all. The plugin isn’t involved. Hosting that can’t reliably unzip a zip file isn’t a recipe for fun, as, as you say, you may save a few pennies on the cheap hosting, but it’ll waste plenty of time. * David * [apedraza93](https://wordpress.org/support/users/apedraza93/) * (@apedraza93) * [10 years, 5 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978758) * David, * > Hosting that can’t reliably unzip a zip file isn’t a recipe for fun, as, as > you say, you may save a few pennies on the cheap hosting, but it’ll waste plenty > of time. * Nice assumption, but no. My hosting is not a cheap hosting solution. Nor is it their cheapest “personal webspace” package, either, thank you very much. I run a business, and don’t do it on the cheap. You have a great product, it just has issues installing/upgrading reliably. I’m not the only one reporting it, either. * Andy * [wseltzer](https://wordpress.org/support/users/wseltzer/) * (@wseltzer) * [10 years, 4 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978761) * I continue to have the same problem with Updraft Plus updates. My WordPress sites are hosted on 1and1.com. * Any ideas on how to resolve this problem? * Thanks, Wayne * [apedraza93](https://wordpress.org/support/users/apedraza93/) * (@apedraza93) * [10 years, 4 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978762) * > I continue to have the same problem with Updraft Plus updates. > My WordPress > sites are hosted on 1and1.com. > Any ideas on how to resolve this problem? * The only way I was able to “resolve”, and it will happen pretty much every time you upgrade, is to FTP in and delete the folder for the plugin, then via the WP Plugin Installer, install it again. If it hangs, keep repeating these steps. It seems to finally do it right before you’ve had to do too many repeats. It’s a pain, but until the author acknowledges the issue and fixes it, you’re stuck. Or, as someone pointed it, this plugin is humongous, so it might even be WP at fault and not the author, just to be fair. * [wseltzer](https://wordpress.org/support/users/wseltzer/) * (@wseltzer) * [10 years, 4 months ago](https://wordpress.org/support/topic/updated-failed/#post-5978763) * Yes, that’s the workaround I’m using. It’s a pain. * However, it’s disconcerting that a backup plugin has such a problem. I count on Updraft Plus to perform reliable backups and function properly. If this update problem can’t be resolved, it’s time to look for another backup plugin. * Right now, I can’t confidently recommend Updraft Plus to my clients. Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/updated-failed/page/2/?output_format=md) [→](https://wordpress.org/support/topic/updated-failed/page/2/?output_format=md) The topic ‘Updated failed’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) * 19 replies * 5 participants * Last reply from: [wseltzer](https://wordpress.org/support/users/wseltzer/) * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/updated-failed/page/2/#post-5978767) * Status: resolved