Title: updated plugin – templates missing
Last modified: July 3, 2025

---

# updated plugin – templates missing

 *  Resolved [woakley](https://wordpress.org/support/users/woakley/)
 * (@woakley)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/updated-plugin-templates-missing/)
 * Updated the plugin
 * go to : Export Order: Select an export method
 * Pre saved templates
 * Some are still there but some have gone
 * when I go to filter data this is no longer populated
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdated-plugin-templates-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/updated-plugin-templates-missing/#post-18543620)
 * Hi [@woakley](https://wordpress.org/support/users/woakley/),
 * Thank you for reaching out to us.
 * It sounds like after updating the plugin, some of your pre-saved templates are
   missing, and the filter data section is no longer displaying your saved settings
   as expected.
 * Typically, updating the plugin should not affect or remove any templates you 
   have previously saved. To assist us in investigating this further, could you 
   please share your WooCommerce System Status Report? This will help us understand
   your setup better and identify any potential conflicts. If you have concerns 
   about sharing the System Status Report publicly, feel free to share it privately
   [here](https://www.webtoffee.com/contact/).

Viewing 1 replies (of 1 total)

The topic ‘updated plugin – templates missing’ is closed to new replies.

 * ![](https://ps.w.org/order-import-export-for-woocommerce/assets/icon-256x256.
   gif?rev=3133964)
 * [Order Export & Order Import for WooCommerce](https://wordpress.org/plugins/order-import-export-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/order-import-export-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * Last activity: [11 months, 1 week ago](https://wordpress.org/support/topic/updated-plugin-templates-missing/#post-18543620)
 * Status: resolved