Title: Updates are gone from https://wordpress.com/plugins on WPEngine hosted site Last modified: August 30, 2016 --- # Updates are gone from https://wordpress.com/plugins on WPEngine hosted site * Resolved [mfjforce](https://wordpress.org/support/users/mfjforce/) * (@mfjforce) * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/) * I am using Jetpack and connects with WordPress.com. Yesterday when I tried to update my plugins from my [https://wordpress.com/plugins](https://wordpress.com/plugins) page it suddently didn’t show the ‘updates’ menu item. It’s the same for all my sites. * Am I the only one experiencing this? * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791875) * Can you please use Jetpack’s Debugger module to send us some more information about your site? * 1) Go to the Jetpack page in your dashboard. 2) Click on the Debug link appearing at the bottom of the page. 3) Click the link that says “click here to contact Jetpack support.” 4) Fill in the description box and your name and email address. 5) Click the “Contact Support” button. * Thanks! * [adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) * (@adaptablewebsites) * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791876) * Yes … I’ve have this problem … all updates for plugins are not available. Drilldiown into a plugin … normally you can update the plugin for all sites listed in the one window … not available. * Why don’t you try it yourself … it will be a global issue. You can debug it yourself. Would that not be the best option? * This happened after the last update … not the one 30 mins ago or whatever. * Thanks regards Mark * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791879) * [@adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) I don’t seem to experience this issue on my end. * Could you follow the instructions I posted above to send us more details about your site? We’ll be happy to take a look and see what’s wrong! * [adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) * (@adaptablewebsites) * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791885) * Hi Jeremy, * Have been through the Jetpack debugging Center. * Disabled all plugins … no change Changed theme from Divi to Twenty Fifteen … no change xmlrpc behaves fine. * Like mjmforce above none of my sites show updates for plugins. * Will contact jetpack Support as advised on debug page with link to this post. * Please advise if necessary. * Regards Mark * [adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) * (@adaptablewebsites) * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791886) * Just to advise … my web host is Siteground FYI * Thanks Mark * [adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) * (@adaptablewebsites) * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791898) * Ok … I’ve got 12 sites all the same config … with jetpack on all. It doesn’t work properly in that I can’t update plugins as advised. I went through the list you advised. No change. I spent time doing it and sending the debug info. Did you receive? Would you be kind enough to give me an update please. Many Thanks Regards Mark * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791904) * [@adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) If you’ve contacted us using the contact form appearing on the Debug page, we’ll get back to you soon! * [adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) * (@adaptablewebsites) * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791925) * Ok this Brandon Kraft … the happiness engineer … has not made me happy. My wordpress. com has 10-15 sites … with no way of updating plugins and no autoupdate available either I note. The answer I received was … well unsatisfying. I thought to myself… you know what I can’t wait around anymore .. I’ll just activate autoupdate for all plugins … not available either I’m afraid. Can you shed any light on this please. I’m just cap-in-hand trying to get a solution. The plugin update and autoupdate do not exist on my wordpress.com. It does say … Core autoupdates are explicitly disabled by a site administrator … so I’m going to check web host. Otherwise .. Can you advise me please. Thanks Mark * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791926) * [@adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) Without knowing one of the sites’ URLs I can’t be of much help I’m afraid. But if you’re not happy with Brandon’s reply, feel free to reply to him and ask for more details. We’re always happy to help! * [adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) * (@adaptablewebsites) * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791927) * jeremey, I’m happy to give you any info you need: Site: [http://tester.adaptable-demo.com/](http://tester.adaptable-demo.com/) It has three plugins ready to update … jetpackk has the JSON API & Manage activated. All works great but you just can’t do anything over at the WordPress.com end. Do you have a PM … how can I get you the paswword etc Thanks Mark * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791928) * Thanks! * It looks like all Automatic updates are disabled on your site at the moment, either via a plugin or via the `WP_AUTO_UPDATE_CORE` constant in your `wp-config. php` file: [https://codex.wordpress.org/Configuring_Automatic_Background_Updates#Constant_to_Configure_Core_Updates](https://codex.wordpress.org/Configuring_Automatic_Background_Updates#Constant_to_Configure_Core_Updates) * This constant blocks WordPress and third-party services like Jetpack from remotely updating WordPress, themes, plugins, and translations. * Removing that constant should allow you to use autoupdates in Jetpack. * I hope this helps. * [adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) * (@adaptablewebsites) * [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791932) * Jeremy, You were correct. There was a line in wp-config.php that controlled WP_AUTO_UPDATE_CORE constant. Host believed it was put there by the Cpanel WP- Auto Update function. * Solution. * Comment out the function Deactivate Jetpack and reconnect Bingo. works. * Thanks for your help * Regards Mark Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Updates are gone from https://wordpress.com/plugins on WPEngine hosted site’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [wpengine](https://wordpress.org/support/topic-tag/wpengine/) * 12 replies * 3 participants * Last reply from: [adaptablewebsites](https://wordpress.org/support/users/adaptablewebsites/) * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/updates-are-gone-from-httpswordpresscomplugins-on-wpengine-hosted-site-1/#post-6791932) * Status: resolved