Updates deactivate plugin

  • Resolved richards1052

    (@richards1052)


    7 years, 12 months ago

    I have a premium version of the plugin. For some reason, virtually every time the plugin updates it deactivates itself & I get an error saying the plugin will only work with MP 3.7. This constant need to manually reactivate the plugin is deeply annoying. Is there any way to avoid this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Wysija

    (@wysija)

    7 years, 12 months ago

    Hey Richard,

    I believe we’ve replied to you already.

    The MailPoet 3 plugin is being deactivated it by itself?

    We recommend you contact your host and ask if there’s anything that could be blocking the plugin and deactivating it. We’ve seen it happened before, some hosts simply disable MailPoet due to a particular reason.

    Thank you!

    Thread Starter richards1052

    (@richards1052)

    7 years, 12 months ago

    No, the plugin deactivates itself every time Mailpoet updates itself. The plugin is doing this. Not my host. The premium plugin module remains active but the other module deactivates.

    To be sure, I will contact my host.

    Wysija

    (@wysija)

    7 years, 11 months ago

    Hi Richard,

    As you mentioned the premium plugin, it should actually be the other way around. Normally if the premium plugin version is too old, then that automatically deactivates and the free version should remain active.

    As you’re a premium customer, please contact our premium support team via https://www.mailpoet.com/support/premium/ and we’d be happy to help.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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