Title: updates via wordpress
Last modified: July 21, 2019

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# updates via wordpress

 *  [grayson9](https://wordpress.org/support/users/grayson9/)
 * (@grayson9)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/updates-via-wordpress/)
 * Hello
 * I am not sure if this is the correct forum our not so please bear with me a re-
   direct me if I am wrong.
 * I bought a theme a few weeks ago on theme forest. Without going too deep details
   about what went on the support staff and I agree to disagree and I don’t want
   them in my admin section of the website as they have not shown good faith in 
   a previous support issue.
 * My question is this.
 * The theme I bought surprisingly enough does not have auto-updates through Envato
   which surprised me. The author directs you to use Envato Toolkit which has been
   depreciated and now is Envato market place. There is no way to update the theme
   using Envato market place so you are forced to return to the author who instructs
   you to make a ticket and their team will help. The team then will offer the update
   through an affiliate.:-)
 * I have installed hundreds of themes etc via FTP direct wp/admin and whatever.
   I have also done numerous updates but normally via auto-updates or by following
   the author’s directions.
 * I realise that I cant update the theme by installing the demo data again. But
   can I update the theme by downloading the latest copy and installing it again
   via FTP or what other processes without the loss of my personal work?
 * I have not made any special code as I cant. All I have done is photos, content
   and made some additional pages.
 * Just wondering if I could get some tips on this, please.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdates-via-wordpress%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/updates-via-wordpress/#post-11753626)
 * For commercial product support please contact the author directly on their site.
 * Themeforest: [http://themeforest.net/](http://themeforest.net/)
 * Forum volunteers are not given access to commercial products, so they would not
   know why it is not working properly. Keep in mind we encourage you to use the
   official support venues, as it allows the developers to be aware of issues with
   their code and gives back to the community in a more robust way. See [https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)

Viewing 1 replies (of 1 total)

The topic ‘updates via wordpress’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [t-p](https://wordpress.org/support/users/t-p/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/updates-via-wordpress/#post-11753626)
 * Status: not resolved

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