Title: Updraft cannot be decrypted
Last modified: March 12, 2023

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# Updraft cannot be decrypted

 *  Resolved [michaelpersch](https://wordpress.org/support/users/michaelpersch/)
 * (@michaelpersch)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/updraft-cannot-be-decrypted/)
 * Hello, today I tried to restore a backup of my database but it cannot be decrypted,
   it says that I am using the wrong key, what is definitely not the case.
 * The password looks like this:
 * {Pi]9,EJr]\Q@(J_Z:Ah|I*rd5$.6MVZb0ottu3(N;rg+/a5bG|`%<BbJkZ/<~_j
 * (I slightly changed it for privacy reasons.)
 * Could it be possible that it is the fault of one or multiple of the letters I
   used?
 * I am going to try it with an easier password and report if it works…

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/updraft-cannot-be-decrypted/#post-16558910)
 * Hi,
 * I believe you are a premium/paid plugin user. Can you please contact us through
   this form – [https://updraftplus.com/paid-support-requests/](https://updraftplus.com/paid-support-requests/)
 * Thanks,
   Bryle

Viewing 1 replies (of 1 total)

The topic ‘Updraft cannot be decrypted’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
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 * 1 reply
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/updraft-cannot-be-decrypted/#post-16558910)
 * Status: resolved