Title: Updraft data gone
Last modified: April 22, 2024

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# Updraft data gone

 *  Resolved [ounali](https://wordpress.org/support/users/ounali/)
 * (@ounali)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/updraft-data-gone/)
 * my website data is not available after july 2021
 * i had set my updraft on weakly backup
 * unfortunatily i didn’t check my site n hosting expired so no data there aswell
   after few weeks
 * now i have only one data file in Google drive updraft
 * 24 july 2021
 * now what ti do any thing updraft can do m help to provide my data
 * i worked so hard and alot css work i need all back
 * plz help n guide
 * archive.org only provides data not full recovery
 * [@updraft](https://wordpress.org/support/users/updraft/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [pbevanudp](https://wordpress.org/support/users/pbevanudp/)
 * (@pbevanudp)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/updraft-data-gone/#post-17705522)
 * Hello,
 * I am sorry to hear about these problems. On a new WordPress instance with UpdraftPlus
   installed, upload the 24-Jul backup file to the **Existing backups** section 
   using the file upload as seen [here](https://prnt.sc/Oa7apoqYn0Us).
 * After the backup has uploaded, click the **Restore** button next to the backup,
   select all of the archives you wish to restore (database, themes, plugins, uploads
   etc).
   If you cannot recall the old username and password you may wish to untick
   the users and usermeta tables when presented with the three dot menu shown [here](https://prnt.sc/mu8iw2XFv6Y5).
   This will allow you to login with the new WordPress instance credentials.
 *  Thread Starter [ounali](https://wordpress.org/support/users/ounali/)
 * (@ounali)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/updraft-data-gone/#post-17710546)
 * hey
 * Thank you I appreciate your reply . The problem i have mentioned i need all backup
   till aug 2023 but the available backup in my Google drive is one one backup file
   july 2021 after that no file in Google drive
 * how to get other backup?
 * looking forward to hearing from you
 * Thank you
 *  [pbevanudp](https://wordpress.org/support/users/pbevanudp/)
 * (@pbevanudp)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/updraft-data-gone/#post-17710567)
 * Hello,
 * If your hosting has expired and you have only one backup from Jul-2021, unfortunately
   it would not be possible to restore later versions.
 * Your site may have contained backups in the **wp-content / updraft** folder (
   if set to save local backups), the other location would be on Google Drive.
 * Have you downloaded any backups in the past to your computer?
 *  Thread Starter [ounali](https://wordpress.org/support/users/ounali/)
 * (@ounali)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/updraft-data-gone/#post-17713232)
 * only once i did when plugim setup and i thought it will automatically weekly 
   as i setup it for weekly backup and also attached Google drive
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/updraft-data-gone/#post-17714215)
 * I am very sorry to say that we never keep a copy of your backup (unless you give
   it to use or you use vault) We never even have access to your backup. Keeping
   backups would break all kind of GDPR rules, please see here for our guide on 
   this: [https://updraftplus.com/faqs/please-can-mr-updraftplus-send-mr-customer-copy-backup-set-thanks/](https://updraftplus.com/faqs/please-can-mr-updraftplus-send-mr-customer-copy-backup-set-thanks/)
 *  Thread Starter [ounali](https://wordpress.org/support/users/ounali/)
 * (@ounali)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/updraft-data-gone/#post-17717082)
 * so now how can i get my backup please guide
 * fully functional
 *  [pbevanudp](https://wordpress.org/support/users/pbevanudp/)
 * (@pbevanudp)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/updraft-data-gone/#post-17721684)
 * Hello,
 * As we do not keep customer backups this would not be possible unfortunately unless
   you have one saved somewhere.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Updraft data gone’ is closed to new replies.

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## Tags

 * [updraft backup](https://wordpress.org/support/topic-tag/updraft-backup/)

 * 7 replies
 * 3 participants
 * Last reply from: [pbevanudp](https://wordpress.org/support/users/pbevanudp/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/updraft-data-gone/#post-17721684)
 * Status: resolved