Title: Updraft plus won’t make backup – PHP – java??
Last modified: June 19, 2024
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# Updraft plus won’t make backup – PHP – java??
* Resolved [peppapinos](https://wordpress.org/support/users/peppapinos/)
* (@peppapinos)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/)
* Hi all, I am a new website owner, new Updraftplus user, and new to everything
code related. I downloaded UpdraftPlus after some research since WP has made
a huge update and a backup was recommended. It was due anyway, all good. I connected
it to Google Drive in settings, did all the other settings, and then eventually
pressed “backup now”. But it didn’t do a full backup and claims 0 existing backups.
It saved zip files for “themes” and “plugins” and then stopped. First I got a
small message in the bottom where the log is. It went like this:
* PHP event: code E_WARNING: is_dir(): open_basedir restriction in effect. File(/
usr/local/cpanel) is not within the allowed path(s): (/php_sessions:/tmp:..:/
var/www/errors:/home/vol2_8/infinityfree.com/if0_34980429/htdocs) (line 419,
wp-content/plugins/updraftplus/class-updraftplus.php)
* Since it didn’t work, I chose Dropbox instead – and got an even worse result.
In Dropbox, it saves an Updraft folder, but leaves it empty.
* Now, I got a big window coming up saying:
* Unexpected response:
* I have JavaScript enabled in Safari and tried with Chrome to do a control-check
and I get the same message there.
* The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdraft-plus-wont-make-backup-php-java%2F%3Foutput_format%3Dmd&locale=en_US)
to see the link]_
Viewing 13 replies - 1 through 13 (of 13 total)
* [pbevanudp](https://wordpress.org/support/users/pbevanudp/)
* (@pbevanudp)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17836822)
* Hello,
* I am sorry to hear about these issues. Would it be possible for you to share
the backup log file via [pastebin.com](http://pastebin.com) for the last failed
backup please? You can find this in the **wp-content / updraft** folder, it will
have a filename similar to _log.b6d1dc7fbd03_ for example.
You may also wish
to try a plugin conflict test – to do this temporarily de-activate all plugins
apart from UpdraftPlus and then attempt another backup. You can then re-activate
them one by one to determine which one is causing the problem.
* Thread Starter [peppapinos](https://wordpress.org/support/users/peppapinos/)
* (@peppapinos)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17837711)
* Hi [@pbevanudp](https://wordpress.org/support/users/pbevanudp/) and thanks so
much for helping me out. I have pasted two logs in pastebin. Plus one message
that you can probably make sense of. I can see how I can copy, embed and edit
it, but I can’t seem to find a link to it – can you find it anyway? I have posted
it as private and put you as attention through an [@pbevanudp](https://wordpress.org/support/users/pbevanudp/)
* Thanks again!
* Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
* (@vupdraft)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17839032)
* When using pastebin, just paste the text in and post the URL for the paste here.
* Unfortunately, it’s unlikely that my colleague will be able to find the paste
unless you post the link. We are also not likely to be able to see it if it’s
private unless you provide a password
* I think my colleague is correct though. This very much looks like a plugin conflict.
Can you disable your other plugins and see if you can run a backup. If you can,
can you reactivate your other plugins one by one until your find the offending
one.?
* Thread Starter [peppapinos](https://wordpress.org/support/users/peppapinos/)
* (@peppapinos)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17845874)
* [@vupdraft](https://wordpress.org/support/users/vupdraft/) [@pbevanudp](https://wordpress.org/support/users/pbevanudp/)
Hi both, finally I found a way to share a link. I had to go to Share via Twitter
to find one. [https://pastebin.com/XENENeyx](https://pastebin.com/XENENeyx)
* As you will see in pastebin, I have indeed disabled all other plugins. I have
pasted logs both before and after. I would really really love your feedback on
this, it’s driving me crazy.
* Many thanks in advance!
* /Pernilla
* [pbevanudp](https://wordpress.org/support/users/pbevanudp/)
* (@pbevanudp)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17846677)
* Hello,
* Thank you for the update. May I ask if you tried the plugin conflict test? In
terms of pastebin I am still unable to access it, as seen [here](https://prnt.sc/DlXwN-dEoytD).
After pasting in the information to the main [textarea](https://prnt.sc/ABq9Kknrb6Lu)
you should be able to simply click **Create New Paste** like [this](https://prnt.sc/8dbo0RVWrI-R)
and then share the URL.
* Thread Starter [peppapinos](https://wordpress.org/support/users/peppapinos/)
* (@peppapinos)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17849614)
* Hi there and thanks so much for taking your time for this. I can’t say how much
I appreciate it. So, I can’t make the paste public, I get an error message, that’s
probably why you can’t access it. I tried to delete the @ I had to address you
as well, but it didn’t change anything. Let’s see if this works. I’ll paste my
message here instead and link to logs, screenshots and all kinds of things. Perhaps
you can make sense out of it. Here’s my message in Pastebin:
* “Hi!
Let’s see if this works.On your recommendation, I deactivated all plugins.
After doing so, I got this message after doing the backup this morning:Performance
is good – but we will not increase the amount of data we batch, as we are already
at the present limit (time=80.4945170879, normalised_time=77.7566459605, max_time
=324.555718899, data points known=1, max_bytes=209715200) (Jun 20 08:27:59)
* It talks about limit. Why are those limits? It’s not in the backup folder (Dropbox).
I have plenty of space there for my small website.
The difference from yesterday
is that it now uploads two zip files in Dropbox: plugins and themes. Nothing
else.”
* [Here’s a link to all the data.](https://drive.google.com/drive/folders/1kw0M9k5_kUqBj2DcHNlD7T8gTFF2l8Ia?usp=share_link)
* At this stage, I have no new zip folders in either DropBox or GDrive. I tried
both again, just in case.
* After having logged in to GDrive again I activated HealthCheck & Troubleshooting
by WordPress. Still no new files in either GDrive or Dropbox. With Healthcheck
activated and backed up to GDrive, it still didn’t go anywhere. It always seems
to stop at 15943 files batched. I don’t know for how long I should allow it to
work, but it doesn’t seem to come closer to any update and it gets stuck in the
same place as all the others but for the 55% one (see logs).
* I then activated RealySimpleSSL and ran a backup. As I said, I don’t know for
how long I should leave them running, but nothing shows in my drives apart from
the first day’s plugins and themes and when trying to download my last login –
after about an hour – I get syntax error. I am enclosing a screen dump of that
as well.
* I have named the files according to what I have done – you are welcome to ask
if that is unclear. Thanks again!
* [pbevanudp](https://wordpress.org/support/users/pbevanudp/)
* (@pbevanudp)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17851817)
* Hello,
* Thank you for the update, unfortunately we are unable to view the Google Drive
files and we are prohibited from requesting access by forum rules.
* If you are able to, please share a redacted version of the backup log file using
[pastebin.com](http://pastebin.com) or other public text sharing platform. Using
a [text editor](https://www.sublimetext.com/) you can do a “find and replace”
on your domain name or any other sensitive information before sharing.
* Thread Starter [peppapinos](https://wordpress.org/support/users/peppapinos/)
* (@peppapinos)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17852200)
* Hello and thanks. Since I don’t seem to be able to paste in pastebin could you
please please please try this again? I have altered the restrictions again so
you should be able to access it. [https://drive.google.com/drive/folders/1hvYxskxDbzvOjVLS6SbwgRcahPcfMj2v?usp=share_link](https://drive.google.com/drive/folders/1hvYxskxDbzvOjVLS6SbwgRcahPcfMj2v?usp=share_link)
I really think it would help if you would get access to the screenshots and things
that I have posted there. Do you think it would work?
* [pbevanudp](https://wordpress.org/support/users/pbevanudp/)
* (@pbevanudp)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17854387)
* Hello,
* Thank you for making this information accessible. It seems your WordPress instance
has a number of overdue tasks. Please edit your **wp-config.php** file and add
the following line below the database definitions:
* `define('ALTERNATE_WP_CRON', true);`
* Please could you also increase the **max_execution_time** directive from 60 to
600 seconds. Your web hosting company should be able to do this for you.
* Please could you then attempt to make another backup?
* Thread Starter [peppapinos](https://wordpress.org/support/users/peppapinos/)
* (@peppapinos)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17860895)
* OK, you’re turning me into a proper geek here :). But I’m not there yet. I managed
to download the php file, but I am not completely sure where to put your code.
* Would it be at the end of this first paragraph here?
- [@package](https://wordpress.org/support/users/package/) WordPress
*/// **
Database settings – You can get this info from your web host ** ///** The
name of the database for WordPress _/ define( ‘DB\_NAME’, ‘if0\_34980429\_wp264’);/_*
Database username _/ define( ‘DB\_USER’, ‘34980429\_3’ ); /_* Database password_/
define( ‘DB\_PASSWORD’, ‘3i5pp.@T9S’ ); /_* Database hostname _/ define( ‘
DB\_HOST’, ‘sql106.byetcluster.com’ ); /_* Database charset to use in creating
database tables. _/ define( ‘DB\_CHARSET’, ‘utf8mb4’ ); /_* The database collate
type. Don’t change this if in doubt. _/ define( ‘DB\_COLLATE’, ” ); define(‘
ALTERNATE\_WP\_CRON’, true); _
* …OR the alternative. It’s not a large file, only has a little bit of text below
the above paragraph, so you could possibly mean that I should add it somewhere
else. It would be great if you could let me know before I upload since I would
like to avoid destroying the site as you can understand.
* This here is the rest of the document/file. While waiting for your answer, I’ll
try to identify where I can find and change the max execution time.
* Thank you in advance!
* /**#@+
- Authentication unique keys and salts.
*
- Change these to different unique phrases! You can generate these using
- the {@link [https://api.wordpress.org/secret-key/1.1/salt/](https://api.wordpress.org/secret-key/1.1/salt/)
WordPress.org secret-key service}.
*
- You can change these at any point in time to invalidate all existing cookies.
- This will force all users to have to log in again.
*
- [@since](https://wordpress.org/support/users/since/) 2.6.0
_/ define( ‘AUTH\
_KEY’, ‘pcprecfshguaqy43zkhkqgwtxlbmui32cwuj9o0foz1za4224utcrkxc7fbi5y9c’ );
define( ‘SECURE\_AUTH\_KEY’, ‘fyovblieibbkpxitpytxeh80w577lwfokyz5y518nhtlq8rfwxyk1nxu1wuziy7e’);
define( ‘LOGGED\_IN\_KEY’, ‘8lhb25mdtk8eukilnots1b0z2yhmlilalkyh0cswvcigv6euhlrkqxeyjipvfnmn’);
define( ‘NONCE\_KEY’, ‘5nw98kx39n7by0oq8uwatvhorcah3kdbfo9kujv6lmiu01rq6r8kfhfegmhsxbql’);
define( ‘AUTH\_SALT’, ‘hblyhwgghgbydcpjvidqtbumfcv43folnjz9vkvy3vwpkake2b6weqajbewnqrv5’);
define( ‘SECURE\_AUTH\_SALT’, ‘5stp4eb9olru8w2m6orcvgrynhfogcyxvj6z4hccgqmylinchmrl4tystmcptab0’);
define( ‘LOGGED\_IN\_SALT’, ‘aprlrl7fzp544cru2wtyxs0zkjq4kkuqyqgltpfo4bdauv0xs01f8ffp6wrde1yr’);
define( ‘NONCE\_SALT’, ‘3ip7vqrjwqcfjcm2nfnozm8edayryl0ztukpfx2et0smtpj95mbbkdzup8wkcivq’);/**#
@-**_**//
- WordPress database table prefix.
*
- You can have multiple installations in one database if you give each
- a unique prefix. Only numbers, letters, and underscores please!
_/ $table\
_prefix = ‘wp7i\_’; /_*
- For developers: WordPress debugging mode.
*
- Change this to true to enable the display of notices during development.
- It is strongly recommended that plugin and theme developers use WP_DEBUG
- in their development environments.
*
- For information on other constants that can be used for debugging,
- visit the documentation.
*
- [@link](https://wordpress.org/support/users/link/) [https://wordpress.org/documentation/article/debugging-in-wordpress/](https://wordpress.org/documentation/article/debugging-in-wordpress/)
_/
define( ‘WP\_DEBUG’, false ); /_ Add any custom values between this line and
the “stop editing” line. _/ /_ That’s all, stop editing! Happy publishing._//_*
Absolute path to the WordPress directory. _/ if ( ! defined( ‘ABSPATH’ ) ){
define( ‘ABSPATH’, **DIR** . ‘/’ ); } /_* Sets up WordPress vars and included
files. */require_once ABSPATH . ‘wp-settings.php’;
* Thread Starter [peppapinos](https://wordpress.org/support/users/peppapinos/)
* (@peppapinos)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17860909)
* Oh, I now found an article on the InfinityFree forum (where my site is hosted)
that says that the max execution time can’t be changed on the free account and
that they advice against backup services. That may be the whole reason behind
this failure from beginning to end 🙁
* [https://forum.infinityfree.com/t/want-to-increase-my-execution-time-limit/62118](https://forum.infinityfree.com/t/want-to-increase-my-execution-time-limit/62118)
* In that case, I have no idea how to do this, surely I would need a way to back
up the site and your solution seemed so great. I’m not in a position right now
where I can afford paid hosting so I’ll have to deal with it some other way.
Any recommendations per chance?
* Best, Pernilla
* [pbevanudp](https://wordpress.org/support/users/pbevanudp/)
* (@pbevanudp)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17860968)
* Hello,
* Thank you for the update, you can add the line below your database define statements
in **wp-config.php**.
That said, If you are unable to set a **max_execution**
time above 60 seconds and the host themselves recommend not to use backup plugins
due to resource limitations on their free service, this is unlikely to work.
I am sorry I could not be of more help.
* Thread Starter [peppapinos](https://wordpress.org/support/users/peppapinos/)
* (@peppapinos)
* [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17865975)
* Yes, it seems like it would be hard. Well, now we know. I’ll back it up myself
every now and then instead. Many thanks for all your help and engagement, I really
appreciate it.
Viewing 13 replies - 1 through 13 (of 13 total)
The topic ‘Updraft plus won’t make backup – PHP – java??’ is closed to new replies.
* 
* [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
* [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
* [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
* [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
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* 13 replies
* 3 participants
* Last reply from: [peppapinos](https://wordpress.org/support/users/peppapinos/)
* Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/updraft-plus-wont-make-backup-php-java/#post-17865975)
* Status: resolved