Title: updraft_send_command: error: UpdraftPlus: could not parse the JSON (502)
Last modified: July 11, 2018

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# updraft_send_command: error: UpdraftPlus: could not parse the JSON (502)

 *  Resolved [ceassaf](https://wordpress.org/support/users/ceassaf/)
 * (@ceassaf)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/updraft_send_command-error-updraftplus-could-not-parse-the-json-502/)
 * I am getting the following error while saving the settings to connect a Dropbox
   account:
    updraft_send_command: error: UpdraftPlus: could not parse the JSON (
   502)
 * Kindly advise.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdraft_send_command-error-updraftplus-could-not-parse-the-json-502%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/updraft_send_command-error-updraftplus-could-not-parse-the-json-502/#post-10487784)
 * Hi,
 * There could be a conflict between UpdraftPlus and other plugins you are using.
 * Could you try to temporarily deactivate the other plugins and re-save settings?
   Do you still get the same issue?
 * Try also using a different browser, see if that also makes a difference.
 * Regards,
    Bryle
 *  Thread Starter [ceassaf](https://wordpress.org/support/users/ceassaf/)
 * (@ceassaf)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/updraft_send_command-error-updraftplus-could-not-parse-the-json-502/#post-10487810)
 * I deactivated all other pluggin and the problem remain. I also tried it on another
   website using the same theme and the same problem appeared
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/updraft_send_command-error-updraftplus-could-not-parse-the-json-502/#post-10494180)
 * The usual cause of an HTTP 502 is a timeout in PHP-FPM. Can you consult your 
   web hosting company to check if that is the case, and what they suggest? (What
   is the timeout? The default is 60 seconds in PHP-FPM; so the server would have
   to be hugely overloaded for that… so I suspect there is more to it, but the server
   admin is the person with the access to find out).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘updraft_send_command: error: UpdraftPlus: could not parse the JSON (502)’
is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/updraft_send_command-error-updraftplus-could-not-parse-the-json-502/#post-10494180)
 * Status: resolved