Title: UpdraftCentral – Communications error timeout
Last modified: February 22, 2022

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# UpdraftCentral – Communications error timeout

 *  Resolved [jamieson2504](https://wordpress.org/support/users/jamieson2504/)
 * (@jamieson2504)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/updraftcentral-communications-error-timeout/)
 * Hi,
 * I’m trialing out Updraft and UpdraftCentral with the plan to rollout to a large
   amount of client sites to automate backups and run bulk updates.
 * I’ve been encountering issues within the UpdraftCentral dashboard with the connection
   timing out selecting to run a backup:
 * > “There was an error in contacting the remote site. The request did not complete
   > in a reasonable amount of time. You should check that the remote site is online,
   > is not firewalled, has remote control enabled, and that no security module 
   > is blocking the access. Then, check the logs on the remote site.”
 * Although I get this error in UpdraftCentral, if I actually login to WP for the
   client site, I can see the backup is actually running correctly (so not sure 
   what’s going on here).
 * My server is running LiteSpeed and **I am aware of the following page**:
    [https://updraftplus.com/faqs/i-am-having-trouble-backing-up-and-my-web-hosting-company-uses-the-litespeed-webserver/](https://updraftplus.com/faqs/i-am-having-trouble-backing-up-and-my-web-hosting-company-uses-the-litespeed-webserver/)
 * I did find this strange as I’ve previously been trailing backups using ManageWP
   without any issues.
 * But have tried adding the `.htaccess` and `wp-config.php` changes and also disabling
   the `mod_security` (temporarily) — Still displays the same timeout error.
 * To confirm, there are also no security plugins (i.e. Wordfence) installed on 
   the site.
 * Anything else that could potentially be causing issues? Any help would be appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/updraftcentral-communications-error-timeout/#post-15392016)
 * Hi [@jamieson2504](https://wordpress.org/support/users/jamieson2504/) ,
 * Increase the timeout in the UpdraftCentral settings – the settings icon is in
   the top right.
 * David
 *  Thread Starter [jamieson2504](https://wordpress.org/support/users/jamieson2504/)
 * (@jamieson2504)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/updraftcentral-communications-error-timeout/#post-15394421)
 * Hi David,
 * Cheers for the suggestion — Have tried raising from 30 seconds up to 200 seconds.
 * But still seeing the timeout error unfortunately still getting the timeout error.
 * Anything else that could solve the issue?
 * I’ve also reached out to our hosting provider who said they couldn’t see anything
   obvious causing issues on their end (e.g. being blocked by the firewall).
 * But they have asked:
 * > Can you confirm with Updraft if there’s anything that needs whitelisting for
   > this to function correctly?
 * Cheers 🙂
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/updraftcentral-communications-error-timeout/#post-15398565)
 * Since a backup is long running, when UpdraftPlus receives the request from UpdraftCentral,
   it requests to close the HTTP connection immediately. So, presumably that is 
   not working in your hosting, and it remains open, eventually timing out because
   the backup takes longer than the timeout. Different webservers require different
   code to close the connection because PHP can be run in various different ways.
   Can you ask your host how PHP is run on your server and if they know what PHP
   code is needed to end the current HTTP connection whilst not terminating PHP 
   execution?
 * This does mean that the problem is ultimately only cosmetic/annoying – it’s not
   stopping the backup running.
 * David

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘UpdraftCentral – Communications error timeout’ is closed to new replies.

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## Tags

 * [communications](https://wordpress.org/support/topic-tag/communications/)
 * [timeout](https://wordpress.org/support/topic-tag/timeout/)

 * 3 replies
 * 2 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/updraftcentral-communications-error-timeout/#post-15398565)
 * Status: resolved