Title: UpdraftCentral: Not Working
Last modified: October 22, 2023

---

# UpdraftCentral: Not Working

 *  Resolved [kevinroman](https://wordpress.org/support/users/kevinroman/)
 * (@kevinroman)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/updraftcentral-not-working/)
 * Can only add my main site to UpdraftCentral, but when I try to initiate a back
   up it just times out. “There was an error in contacting the remote site. The 
   request did not complete in a reasonable amount of time. You should check that
   the remote site is online, is not firewalled, has remote control enabled, and
   that no security module is blocking the access. Then, check the logs on the remote
   site.”
 * I try to add my second site and I get a failure: “A key was created, but the 
   attempt to register it with [https://commmongoods.ltd/](https://commmongoods.ltd/)
   was unsuccessful. You can try again, or try using the alternative connection 
   method if the problem persists. For more information visit [https://updraftplus.com/troubleshooting-updraftcentral-connection-issues/](https://updraftplus.com/troubleshooting-updraftcentral-connection-issues/)
   cURL error 6: Could not resolve host: commmongoods.ltd (http_request_failed)”
 * Already UpdraftCentral looks like it doesn’t really show much information on 
   its interface–if it won’t connect or backup, how much use is it?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/updraftcentral-not-working/#post-17143829)
 * Hi,
 * In the case of the first, the next steps to perform are those given in the message–
   please then let us know your findings.
 * Concerning the second, it looks like you mis-typed the website address, introducing
   an unwanted third m in “commmongoods.ltd”. No such host as that exists.
 * David
 *  Thread Starter [kevinroman](https://wordpress.org/support/users/kevinroman/)
 * (@kevinroman)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/updraftcentral-not-working/#post-17144843)
 * #1: It actually DID start a backup, even though it ALSO threw up a “timeout” 
   error window (Don’t know what happened there?). Since the UpdraftCentral dashboard
   page doesn’t show any feedback indicators, I didn’t know this until I looked 
   at the settings in WordPress and checked the files in my Dropbox account (sorta
   defeats the purpose of having a “dashboard”).
 * #2: Thanks for catching my typo–I had retyped and reattached that site over and
   over–First using the child WordPress address [oops!-wrong!], then the parent 
   WordPress install address [is it this?], then the parent UpdraftCentral dashboard
   page address [which is the language your instructions use]… none of which works.
   Well, it registers correctly, but I just get communication errors trying to backup.
   I even tried the “Use the alternative method for making a connection.” Nothing.
   Nothing should be preventing this. What’s frustrating is I DID have this set 
   up in the beginning and it worked once. Who knows why it won’t work now?
 * So the only site I have correctly working in UpdraftCentral is the original home
   site, which isn’t remote at all. Plus I see more feedback doing a backup right
   from settings. So it seems UpdraftCentral works less than just initiating backups
   from within each site, or am I missing something? 🤷🏻‍♂️
    -  This reply was modified 2 years, 7 months ago by [kevinroman](https://wordpress.org/support/users/kevinroman/).
    -  This reply was modified 2 years, 7 months ago by [kevinroman](https://wordpress.org/support/users/kevinroman/).
    -  This reply was modified 2 years, 7 months ago by [kevinroman](https://wordpress.org/support/users/kevinroman/).
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/updraftcentral-not-working/#post-17147510)
 * If the backup is launching then you might just need to increase the time out.
   To do this look for a small grey cog in the top right of your screen. Press it
   and a menu should appear, increase the timeout from the default of 30

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘UpdraftCentral: Not Working’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/updraftcentral-not-working/#post-17147510)
 * Status: resolved