Title: UpdraftPlus backups fail
Last modified: May 11, 2020

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# UpdraftPlus backups fail

 *  Resolved [grammarphobe](https://wordpress.org/support/users/grammarphobe/)
 * (@grammarphobe)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-backups-fail/)
 * I’ve been using UpdraftPlus for several months without a problem, but the backups
   of my WordPress.org site have repeatedly failed for the last two days. This is
   the message I get: “The backup attempt has finished, apparently unsuccessfully.”
   Here’s a link to the log file for the most recent failed backup: [https://pastebin.com/GR3HmeDw](https://pastebin.com/GR3HmeDw)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdraftplus-backups-fail%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-backups-fail/#post-12818158)
 * Hi,
 * The log shows:
    “0169.754 (0) Dropbox: exception (Dropbox_BadRequestException)
   occurred whilst getting account info: Error in call to API function “users/get_space_usage”:
   request body: could not decode input as JSON”
 * Please can you re-authenticate your Dropbox remote storage again? Then run a 
   test backup?
 * Is it the same issue?
 * And also could you try to reduce the backup archive split size. This will split
   the backup into smaller, more manageable files.
 * To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab,
   and find the ‘split backups every’ option. Set this to 25mb, save your settings
   and run a new process.
 * If the issue persists, please ask your hosts/server admin to investigate their
   PHP error logs. These logs should contain more information on the exact issue
   that is causing the backup process to halt.
 * Regards,
    Bryle
 *  Thread Starter [grammarphobe](https://wordpress.org/support/users/grammarphobe/)
 * (@grammarphobe)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-backups-fail/#post-12821234)
 * I had already re-authenticated with Dropbox before I did that failed backup, 
   so re-authentication wasn’t the issue. However, I just set the “split backups
   every” option to 25 mg, and the backup succeeded. Thanks for all your help.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘UpdraftPlus backups fail’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
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 * 2 replies
 * 2 participants
 * Last reply from: [grammarphobe](https://wordpress.org/support/users/grammarphobe/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-backups-fail/#post-12821234)
 * Status: resolved