Title: UpdraftPlus backups Problem
Last modified: July 12, 2024

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# UpdraftPlus backups Problem

 *  Resolved [babrees](https://wordpress.org/support/users/babrees/)
 * (@babrees)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/updraftplus-backups-problem/)
 * Having used updraftplus backups for some time, I have just started including 
   it in my MainWP dashboard. However, I have just noticed a HUGE problem.
 * I have always had UpdraftPlus back up to a folder in my domain root and never
   had a problem. I setup the backup schedule in MainWP and it displayed existing
   backups showing same backups as individual sites.
 * However, I needed to restore a backup. I was in the individual domain and clicked
   to restore, but it couldn’t find it. I went in to the site using FTP and all 
   the files had gone, except some of the databases. So even though they showed 
   under existing backups they had gone from the server. I managed to correct my
   issue and backup up (using updraftplus in domain, not mainwp) and the backups
   were ok.
 * I now tried backing up a different domain through MainWP dashboard. It said backup
   completed and showed it under Existing Backups. However, it is not on the server.
   I checked both the backup folder set and the updraft default. Nothing

Viewing 1 replies (of 1 total)

 *  Plugin Support [Bojan Katusic](https://wordpress.org/support/users/bojankatusic/)
 * (@bojankatusic)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/updraftplus-backups-problem/#post-17886191)
 * Hi [@babrees](https://wordpress.org/support/users/babrees/)
 * We are aware of an issue with locating existing backups in the MainWP UpdraftPlus
   extension, although the files themselves are not actually missing in our tests.
 * However, since the UpdraftPlus extension is not offered through wordpress.org,
   we are not able to provide support for it through this forum.
 * Please open a private Help Desk ticket so we can look into this further: [https://mainwp.com/my-account/get-support/](https://mainwp.com/my-account/get-support/)

Viewing 1 replies (of 1 total)

The topic ‘UpdraftPlus backups Problem’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Bojan Katusic](https://wordpress.org/support/users/bojankatusic/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/updraftplus-backups-problem/#post-17886191)
 * Status: resolved