Title: UpdraftPlus Restore error: 524
Last modified: April 24, 2023

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# UpdraftPlus Restore error: 524

 *  Resolved [elinazandere](https://wordpress.org/support/users/elinazandere/)
 * (@elinazandere)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-restore-error-524/)
 * I need help restoring my e-commerce page. After updating some plugins and deleting
   the cache, my page broke. I attempted to restore it using UpdraftPlus, but received
   an error message (Error 524). I’ve tried to find a solution on my own, but I’m
   not very familiar with this field and haven’t been able to find a solution that
   matches my level of knowledge. Can someone please help me understand what steps
   I need to take to get my page back up and running? I can’t afford for it to be
   down for long. Thank you in advance!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdraftplus-restore-error-524%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-restore-error-524/#post-16682510)
 * Hi,
 * The 524 error is related to Cloudflare, can you try paying Cloudflare using this
   guide: [https://developers.cloudflare.com/fundamentals/get-started/basic-tasks/manage-domains/pause-cloudflare/](https://developers.cloudflare.com/fundamentals/get-started/basic-tasks/manage-domains/pause-cloudflare/)
 *  Thread Starter [elinazandere](https://wordpress.org/support/users/elinazandere/)
 * (@elinazandere)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-restore-error-524/#post-16682619)
 * I pause Cloudflare in my account and switched off Cloudflare in WP Rocket Add-
   ins. But still they show the same error code 524
 *  Thread Starter [elinazandere](https://wordpress.org/support/users/elinazandere/)
 * (@elinazandere)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-restore-error-524/#post-16682698)
 * Do I need to change **Nameservers** too?
 *  Thread Starter [elinazandere](https://wordpress.org/support/users/elinazandere/)
 * (@elinazandere)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-restore-error-524/#post-16682715)
 * UpdrraftPlus asked me to delete old folders and then in process showing – A timeout
   occurred Error code 524. Please help!
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-restore-error-524/#post-16683898)
 * Hi,
 * Can you delete the old files manually via FTP? You can find the old files in 
   the wp-content directory and has a -old suffix. Once deleted kindly test a new
   restore.
 * Thanks,
   Bryle

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘UpdraftPlus Restore error: 524’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/updraftplus-restore-error-524/#post-16683898)
 * Status: resolved