UpdraftPlus stopped working

  • Resolved petrre

    (@petrre)


    3 years, 2 months ago

    I have to inform that UpdraftPlus plugin has stopped working in WordPress 6.1.1. It has worked extremely well previously – I have had no problems. Backup gets stucked in the beginning and it doesn’t proceed. I have checked and done the following: 1) enough disk space on the website server 2) enough space on the cloud storage 3) disabled ModSecurity. Despite of this I still have the problem. Could you advise, please?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 2 months ago

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter petrre

    (@petrre)

    3 years, 2 months ago

    Hey Bryle,

    Thanks for your reply.
    Please find the link to the log file below.
    https://drive.google.com/file/d/125kkk07f3FhE4DikJDm5gSazV0Naui83/view?usp=share_link

    Regards,
    Reima

    • This reply was modified 3 years, 2 months ago by petrre.
    Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 2 months ago

    Hi Reima,

    It shows that the backup process is timed out or killed off.

    Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25mb, save your settings and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    And re-run the backup process.

    Kind Regards,
    Bryle

    Thread Starter petrre

    (@petrre)

    3 years, 2 months ago

    Hey Bryle,

    Your advice worked well and resolved this problem completely.
    Thanks a lot.

    Kind regards,
    Reima

    Plugin Support vupdraft

    (@vupdraft)

    3 years, 2 months ago

    Great, glad that has resolved your issue.

Viewing 5 replies - 1 through 5 (of 5 total)

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