Title: Upgrading Jetpack
Last modified: March 24, 2022

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# Upgrading Jetpack

 *  Resolved [lynpearson](https://wordpress.org/support/users/lynpearson/)
 * (@lynpearson)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/upgrading-jetpack/)
 * Several weeks ago our church secretary upgraded JetPack so that we can use its
   security features, specifically backups. I have the new license key and I have
   connected my church’s wordpress site to WordPress.com, which is what JetPack 
   instructs. However, when I click on the “Activate it now” link (You have an available
   product license key. Activate it now or view all your purchases) nothing happens.
   When I click on “View all your purchases” the upgrade is listed along with the
   license key, which leads me to believe I’m correctly connected to WordPress and
   JetPack. Why am I unable to install the new license key? The church website is
   uuchurchlc.org, hosted by Dreamhost.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupgrading-jetpack%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/upgrading-jetpack/#post-15493415)
 * Hi [@lynpearson](https://wordpress.org/support/users/lynpearson/) –
 * Since you have a paid license, we can offer priority support to you via email.
   Please contact us via this [contact form](https://jetpack.com/contact-support/?rel=support&hpi=1)
   for assistance.
 * Please mention this thread when contacting us.

Viewing 1 replies (of 1 total)

The topic ‘Upgrading Jetpack’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [license key](https://wordpress.org/support/topic-tag/license-key/)
 * [upgrade](https://wordpress.org/support/topic-tag/upgrade/)

 * 1 reply
 * 2 participants
 * Last reply from: [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/upgrading-jetpack/#post-15493415)
 * Status: resolved