Title: UpLoad Error
Last modified: February 10, 2017

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# UpLoad Error

 *  Resolved [brnwp](https://wordpress.org/support/users/brnwp/)
 * (@brnwp)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/upload-error-35/)
 * Hi. Please, I have 4.2.1 version and I trying to update the plugin, an error 
   occurs with the following message: “500 Internal Server Error Internal Server
   Error The server encountered an internal error or misconfiguration and was unable
   to complete your request. Please contact the server administrator to inform of
   the time the error occurred and of anything you might have done that may have
   caused the error. More information about this error may be available in the server
   error log. Web Server at aispt.it <!– – Unfortunately, Microsoft has added a 
   clever new – “feature” to Internet Explorer. If the text of – an error’s message
   is “too small”, specifically – less than 512 bytes, Internet Explorer returns–
   its own error message. You can turn that off, – but it’s pretty tricky to find
   switch called – “smart error messages”. That means, of course, – that short error
   messages are censored by default. – IIS always returns error messages that are
   long – enough to make Internet Explorer happy. The – workaround is pretty simple:
   pad the error – message with a big comment like this to push it – over the five
   hundred and twelve bytes minimum. – Of course, that’s exactly what you’re reading–
   right now.”
 * How can I solve it? Thanks a lot. Best regards, Bruno

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [neotrope](https://wordpress.org/support/users/neotrope/)
 * (@neotrope)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/upload-error-35/#post-8791215)
 * Generally, best to learn to use FTP to update your website.
 * FTP into your site, delete the old plugin folder from /wp-content/plugins/ and
   then upload the new one.
 * plenty of tutorials from past decade on how to do this.
 *  Thread Starter [brnwp](https://wordpress.org/support/users/brnwp/)
 * (@brnwp)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/upload-error-35/#post-8798469)
 * right. thanks a lot. best regards, Bruno

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [brnwp](https://wordpress.org/support/users/brnwp/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/upload-error-35/#post-8798469)
 * Status: resolved