Title: Upload Error (Cropping Error) Last modified: June 14, 2021 --- # Upload Error (Cropping Error) * [Dr. Peter Fritz Walter](https://wordpress.org/support/users/ipublica/) * (@ipublica) * [4 years, 11 months ago](https://wordpress.org/support/topic/upload-error-cropping-error/) * I have the Blogily theme and am not able to use a graphics for the header. Every time I upload a picture I get a cropping error. It reads: (Name of picture) There has been an error cropping your image. * When I choose to not crop the image, the image will display in full size UNDER the header, not within the header. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupload-error-cropping-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * [Sarah Norris](https://wordpress.org/support/users/mikachan/) * (@mikachan) * [4 years, 11 months ago](https://wordpress.org/support/topic/upload-error-cropping-error/#post-14558659) * Hi there. * I’m able to replicate the same issue when I upload an image for the ‘Below Navigation Image’ with the Responsive Blogily theme. I can upload the image successfully but when I attempt to crop, I see the ‘There has been an error cropping your image’ message. * However, when I upload an image for the logo under ‘Site Identity’, I am able to crop the image. * We can try to rule out any hosting issues before looking at the theme itself. * Could you please confirm if you’re able to crop images from within the Media library, rather than the Customize menu? To do this: - Go to ‘Media’ in the main WordPress admin navigation on the left. - You should see the header image you have uploaded in your media list. Click the image. - This should open in a popup, and then click ‘Edit image’ underneath the image. - There should be a ‘Crop’ option in the top left of this screen. Click this, and you should be able to [crop the image with your mouse](https://cldup.com/kR8IABjVXL.png). Click ‘Crop’ again to finalise your selection, and then click the ‘Save’ button. * If the above steps work, this will confirm that your hosting has the necessary libraries installed to allow image cropping. * As for the image displaying under the header, I can see the theme has two possible areas near the header, one called ‘Below Navigation Image’, which sits below the header, and a different one for the logo image in ‘[Site Identity](https://cldup.com/Yd2pKu6CBX.png)‘, which sits above the header. Could you please confirm which one you are using? * Thread Starter [Dr. Peter Fritz Walter](https://wordpress.org/support/users/ipublica/) * (@ipublica) * [4 years, 11 months ago](https://wordpress.org/support/topic/upload-error-cropping-error/#post-14559399) * Hello, Something strange is that in the Header section it is written that the theme works best with an image height of 0 pixels. If that is so, no image can ever be used that is visible. * When in the Media Library I need to know the dimensions of the header so that I can rescale the image to that size and then crop it. Without entering the new size, clicking on the Crop button has no effect. * My hosting is fast and functional and the Crop failure for the header is a non- functionality of the theme. Logically if only 0 pixels are allowed for the header image, the theme practically does not allow to fit a header image at all. * What are the dimensions of the header as defined by the theme? * [Sarah Norris](https://wordpress.org/support/users/mikachan/) * (@mikachan) * [4 years, 11 months ago](https://wordpress.org/support/topic/upload-error-cropping-error/#post-14561650) * It sounds like you’re able to crop images successfully outside of the theme, which is good. * I can also see the [suggestion of a height of 0 pixels](https://cldup.com/lZG0MhBhEC.png) for the header image on my side. * Unfortunately, we’re not experts on this theme itself, and these questions would be better for the theme author. I can see you’ve already been over to [their forums](https://wordpress.org/support/theme/responsiveblogily/). Now that we’ve ruled out any issues with hosting, the questions around cropping the image and the image height are good questions for them. * Thread Starter [Dr. Peter Fritz Walter](https://wordpress.org/support/users/ipublica/) * (@ipublica) * [4 years, 11 months ago](https://wordpress.org/support/topic/upload-error-cropping-error/#post-14561668) * Thanks for your shared ideas. I agree with you that contacting the theme author would be best in this situation. Can you help me with finding him or her? Do you have a link to their website, for example? * [Sarah Norris](https://wordpress.org/support/users/mikachan/) * (@mikachan) * [4 years, 11 months ago](https://wordpress.org/support/topic/upload-error-cropping-error/#post-14561881) * You’re welcome. I’ve just spotted that you’ve posted in the theme forums again– this is probably the best way to contact them about this issue. The [theme homepage](https://wordpress.org/themes/responsiveblogily/) has some more general information as well. * Thread Starter [Dr. Peter Fritz Walter](https://wordpress.org/support/users/ipublica/) * (@ipublica) * [4 years, 11 months ago](https://wordpress.org/support/topic/upload-error-cropping-error/#post-14562577) * Okay, let’s wait for their reply:) Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Upload Error (Cropping Error)’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 6 replies * 2 participants * Last reply from: [Dr. Peter Fritz Walter](https://wordpress.org/support/users/ipublica/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/upload-error-cropping-error/#post-14562577) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics