Upload errors with 4.0.3

  • Resolved highchairdesignhaus

    (@highchairdesignhaus)


    5 months, 2 weeks ago

    New galleries created within the plugin create errors every time an image is attempted to be uploaded. The drag and drop modal window simply has the progress bar turn red with “Upload Failed” text. No other descriptive text. When I close the modal, the failed images are listed in the gallery but their thumbnails are broken. If the gallery was inserted into a page already, that page now does not load and produces a Server 503 error until I remove the broken images from the gallery.

    I renamed the images thinking maybe there was a bad character in the image name, but that did not change anything. The images are not full size out of a camera, either. They have been cropped to 1200 x 900 and are about 400kb each. By all reasoning, they should upload fine.

    All previous (older version of the plugin) galleries still work and their images load successfully. They all use the older “ngg_gallery” shortcode.

    Debug info from the plugin Advanced tab:
    {
    “php_version”: “8.3.28”,

    “wordpress_version”: “6.9”,

    “gd_version”: “bundled (2.1.0 compatible)”,
    
“imagick_version”: “ImageMagick 6.9.10-68 Q16 x86_64 2025-11-25 https://imagemagick.org”,

    “memory_limit”: “512M”,

    “max_upload_size”: “512 MB”,

    “server_software”: “Apache”,
“plugin_version”: “4.0.3”
    
}

    The server error logs do have this warning listed after I tried to upload images to a gallery, but the message feels like a red herring:
    [16-Dec-2025 15:34:40 UTC] PHP Warning: Undefined property: Imagely\NGG\DataTypes\Gallery::$pricelist_id in /home4/sviambul/public_html/wp-content/plugins/nextgen-gallery/src/REST/DataMappers/GalleryREST.php on line 685

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter highchairdesignhaus

    (@highchairdesignhaus)

    5 months ago

    No movement from the plugin creators but here are the additional steps I followed:

    • Confirmed I can not upload from the Media Library, from a post, or from the NextGen gallery
    • Created a staging env to test. Confirmed the same problems are happening there
    • Disabled all but two plugins (Advanced CF and CPT UI). Confirmed the errors still occurs. The NextGen/Imagely plugin is Deactivated
    • Changed from the custom theme to a default WP theme (I used 2024). Confirmed the same errors still occur
    • Checked the server level folder permissions. Confirmed the /uploads folder is 0755 and its container /wp-content is as well.
    • Contacting my server host to see what else I can do to debug this

    It may not be the plugin’s direct fault since I get the same errors without it. But clearly it also feels like something about the change in the plugin or a recent WP update have messed with file permissions.

    Plugin Support Mihai

    (@mceban)

    3 months ago

    Hey @highchairdesignhaus,

    I apologize for the delayed reply. We’ve received similar reports regarding issues with image uploads, and most of them were resolved by updating to WordPress version 6.9.1.

    Could you please let me know if the issue still persists for you?

    Thanks,

    Mihai

    Thread Starter highchairdesignhaus

    (@highchairdesignhaus)

    2 months, 2 weeks ago

    The site has been running version 6.9.4 for I don’t know how long. I am fairly confident that it was running 6.9.1 at the time of the previous writing, but now that time has passed and who knows what updated, the Imagely plugin seems to work as intended. More testing needed, but a new gallery was created with uploads added and no issues.

Viewing 3 replies - 1 through 3 (of 3 total)

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