Title: Upload problem
Last modified: January 13, 2025

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# Upload problem

 *  Resolved [johnmandarine](https://wordpress.org/support/users/johnmandarine/)
 * (@johnmandarine)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/upload-problem-26/)
 * Hello,
 * I have a customer (editor role) who tried to upload images in the library, but
   it didn’t work. It’s strange because in the firewall policies all the logged-
   in user are on the whitelist.
 * I tried to debug ( [https://blog.nintechnet.com/ninjafirewall-php-sessions-debugging/](https://blog.nintechnet.com/ninjafirewall-php-sessions-debugging/))
 * When I tried his login, the “NF” is green and when the customer tried it, his“
   NF” is red
 * The IP address of my customer is : 193.247.119.165
 * Can you help me ?
   Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupload-problem-26%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [nintechnet](https://wordpress.org/support/users/nintechnet/)
 * (@nintechnet)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/upload-problem-26/#post-18243527)
 * Can you ask your customer to log out and then log in back again? That will create
   a new WordPress session and may solve their problem.
 *  Thread Starter [johnmandarine](https://wordpress.org/support/users/johnmandarine/)
 * (@johnmandarine)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/upload-problem-26/#post-18246921)
 * Hello,
 * It’s ok now !
 * Many thanks for your help
 * Best regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Upload problem’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [johnmandarine](https://wordpress.org/support/users/johnmandarine/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/upload-problem-26/#post-18246921)
 * Status: resolved