Title: Upload problem (again)
Last modified: June 12, 2023

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# Upload problem (again)

 *  Resolved [johnmandarine](https://wordpress.org/support/users/johnmandarine/)
 * (@johnmandarine)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/upload-problem-again/)
 * Hello,
 * A customer has the same problem as the one I mentioned in my March 27, 2023 topic.
 * He has the editor role and can’t upload images
 * I tried to debug ( [https://blog.nintechnet.com/ninjafirewall-php-sessions-debugging/](https://blog.nintechnet.com/ninjafirewall-php-sessions-debugging/))
 * When I tried his login, the “NF” is green and when the customer tried it, his“
   NF” is red
 * The IP address of my customer is : 217.119.154.234
 * Can you help me ?
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupload-problem-again%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [nintechnet](https://wordpress.org/support/users/nintechnet/)
 * (@nintechnet)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/upload-problem-again/#post-16811760)
 * Can you ask them to log out and then to log in back again?
 *  Thread Starter [johnmandarine](https://wordpress.org/support/users/johnmandarine/)
 * (@johnmandarine)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/upload-problem-again/#post-16811849)
 * It works !
 * Many thanks for your help
 * Have a nice day

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Upload problem (again)’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [johnmandarine](https://wordpress.org/support/users/johnmandarine/)
 * Last activity: [2 years, 12 months ago](https://wordpress.org/support/topic/upload-problem-again/#post-16811849)
 * Status: resolved