Title: Upload website doesnt work
Last modified: December 21, 2023

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# Upload website doesnt work

 *  Resolved [kosta313](https://wordpress.org/support/users/kosta313/)
 * (@kosta313)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/upload-website-doesnt-work/)
 * After 2 seconds of uploading with the URL, an error occured.
   When i try with 
   the backupfile : the site is totally broken (error 404 on the whole site and 
   admin)BMI-dXnv51ST-11355
    -  This topic was modified 2 years, 5 months ago by [kosta313](https://wordpress.org/support/users/kosta313/).
    -  This topic was modified 2 years, 5 months ago by [kosta313](https://wordpress.org/support/users/kosta313/).
    -  This topic was modified 2 years, 5 months ago by [kosta313](https://wordpress.org/support/users/kosta313/).
    -  This topic was modified 2 years, 5 months ago by [kosta313](https://wordpress.org/support/users/kosta313/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupload-website-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/upload-website-doesnt-work/#post-17296494)
 * Hello [@kosta313](https://wordpress.org/support/users/kosta313/) ,
 * The URL that you originally used for the super-quick migration was not valid.
 * Please download the backup file (.zip) from the website where you created it,
   and take a peek inside it – if you can see the content inside, including the 
   manifest json file, then the backup file should be valid. If not, then on the
   source site:
 * Please navigate to the plugin section Troubleshooting > Check advanced options
   and click on the button:
   Share debug info with BackupBliss team
 * And here’s a screenshot that shows where to get it: [https://prnt.sc/lKbjrSAqQudm](https://prnt.sc/lKbjrSAqQudm)
 * Please paste the debug code in your reply.
 * —
 * If the backup file seems valid, please upload it manually to the destination 
   site where you want to migrate/restore. You can do this via Backup Migration 
   plugin section “Manage & Restore Backups”, then:
 * Please follow these steps on the destination site:
    1. Go to “Other options” section
    2. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    3. Save “Other options” section
    4. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * Once you do that, try to run the restoration from the plugin section “Manage &
   Restore Backups”, using the backup file that you uploaded.
 * Let me know if that worked for you 🙂
   Thank you!
 *  Thread Starter [kosta313](https://wordpress.org/support/users/kosta313/)
 * (@kosta313)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/upload-website-doesnt-work/#post-17296708)
 * Hello
   Before you reply me, i tried with the ZIP file.But i didnt followed the
   steps with “other option sections”.Now : both of my sites are down for wp-admin.
   My new site : casalove.frAnd the original one : siteinternet-gite.comThey are
   both the same but I cannot go to the WP-admin in both sites….The Zip i used, 
   yes i can read inside and see the Json.How can i do now, to repair my original
   site and the new one ??…Thanks
    -  This reply was modified 2 years, 5 months ago by [kosta313](https://wordpress.org/support/users/kosta313/).
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/upload-website-doesnt-work/#post-17300234)
 * Hi [@kosta313](https://wordpress.org/support/users/kosta313/)
 * The issue you describe sounds like case-sensitive prefix issue.
 * As you said that you can go to the JSON file within the ZIP you should be able
   to read table_prefix property at the end within the JSON file.
 * Alternatively, you can go to the source site where you created the backup and
   open wp-config.php and copy $table_prefix variable from here.
 * Once you do that, go to the site’s File Manager – where you can’t access wp-admin
   and open wp-config.php then make sure that all characters of $table_prefix on
   that site are the same, size matters here if some of these letters are lower-
   cased or upper-cased, make sure it’s the same as in JSON file or wp-config.php
   of source site.
 * That is because some databases are configured to not distinguish case sensitive
   characters while WordPress relies on it while setting up permissions table for
   all users.
 * Once you do that, try to log into your account again.
 * Let me know if that resolves your issue 🙂
   Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 5 replies
 * 3 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/upload-website-doesnt-work/#post-17300234)
 * Status: resolved