UPS suddenly set so the shipper pays import duty/taxes

  • Resolved tavenger5

    (@tavenger5)


    6 months ago

    The setting for UPS on who pays import duty for international shipment was changed sometime in the middle of Sept. I started receiving bills for international shipments and couldn’t figure out why.

    The only reason I figured this out is because there is a line on the UPS shipping label at the bottom which normally reads:
    “BILLING: P/P” – The shipper pays the transportation only; duties/taxes are billed to the receiver on import (DDU/DAP).

    since Sept. this line now reads:
    “BILLING: F/D” – Free Domicile (DDP) – the shipper (or a designated third party) pays both the transportation and all duties/taxes.

    There are no options to change this setting. Further, there is no way to tell what setting for billing is currently selected. Please help, as this has already resulted in hundreds of dollars in extra shipping costs!

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  • Moses M. (woo-hc)

    (@mosesmedh)

    5 months, 3 weeks ago

    Hi @tavenger5,

    Thank you for getting back and for the clarification. The issue is still being discussed internally, and I apologize for the delay. Once we receive an update, I’ll make sure to let you know. Thank you for your patience.

    Plugin Support thelmachido a11n

    (@thelmachido)

    5 months ago

    It’s been a while since we heard back from you for this reason we are closing this thread. 

    If WooCommerce Shipping has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here: 

    https://ww.wp.xz.cn/support/plugin/woocommerce-shipping/reviews/

    Feel free to open a new forum topic if you run into any other problem.

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