Title: [Urgent] ERROR: Invalid verification code.
Last modified: May 5, 2023

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# [Urgent] ERROR: Invalid verification code.

 *  Resolved [ricko23](https://wordpress.org/support/users/ricko23/)
 * (@ricko23)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/urgent-error-invalid-verification-code/)
 * Hello.
 * I hope this email finds you well. I am writing to seek your assistance regarding
   an issue I have been experiencing with our website since its installation over
   two weeks ago.
 * Every time I try to log in to my account, I receive an error message stating “
   ERROR: Invalid verification code,” even though I am confident that I am entering
   the correct authentication code. Kindly find the details here: [https://imgtr.ee/i/tessstt.aD9u2](https://imgtr.ee/i/tessstt.aD9u2)
 * As this problem has persisted for more than two weeks, I am reaching out to your
   team for help in resolving this issue. I would appreciate it if you could investigate
   the matter and provide me with a solution to fix the problem as soon as possible.
 * Thank you for your prompt attention to this matter. I look forward to hearing
   from you soon.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [robertabela](https://wordpress.org/support/users/robert681/)
 * (@robert681)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/urgent-error-invalid-verification-code/#post-16722089)
 * Thank you for using our plugin Ricko23.
 * I am sorry to read about your issue. Usually this happens because either the 
   server’s time or the time of the device you are using to generate the one time
   codes is wrong / not synced properly.
 * So can you start by ensuring that the web server’s time, and the time of the 
   device from where you get the one-time code are correct?
 * If you try the above and it still does not work, we’ll need more information.
   You can start by sending us the System Information file (from the **Contact and
   Help Us page** in the plugin) via email at [support@wpwhitesecurity.com](https://wordpress.org/support/topic/urgent-error-invalid-verification-code/support@wpwhitesecurity.com?output_format=md).
 * Please do not share that file on this forum since it contains technical data 
   about your website’s and plugin’s setup.
 * Looking forward to hearing from you.
 *  Thread Starter [ricko23](https://wordpress.org/support/users/ricko23/)
 * (@ricko23)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/urgent-error-invalid-verification-code/#post-16725631)
 * Thank you for providing that information quickly.
 * Also, could you please let me know if there are any potential faults brought 
   on by other plugins? In that case, do you have the specifics plugins so we may
   check the plugins on our site?
 * Thank you.
 *  Plugin Contributor [robertabela](https://wordpress.org/support/users/robert681/)
 * (@robert681)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/urgent-error-invalid-verification-code/#post-16728441)
 * Hello Ricko,
 * So far we have never had any such issues, so no, there are no plugins that we
   know of that could affect this. But if you have any suspicion, please let us 
   know. We’d be happy to test it.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘[Urgent] ERROR: Invalid verification code.’ is closed to new replies.

 * ![](https://ps.w.org/wp-2fa/assets/icon-256x256.png?rev=2961533)
 * [WP 2FA - Two-factor authentication for WordPress](https://wordpress.org/plugins/wp-2fa/)
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 * 3 replies
 * 2 participants
 * Last reply from: [robertabela](https://wordpress.org/support/users/robert681/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/urgent-error-invalid-verification-code/#post-16728441)
 * Status: resolved