Title: Urgent problem with wordpress
Last modified: April 1, 2024

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# Urgent problem with wordpress

 *  [ebastidas632](https://wordpress.org/support/users/ebastidas632/)
 * (@ebastidas632)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/)
 * On my entry page, thousands of entries were created that I did not create and
   two users were added that I did not create either. How can I know if my website
   has been compromised and how to proceed?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Furgent-problem-with-wordpress%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543514)
 * Sounds like you’ve been hacked. Sorry.
 * Get a fresh cup of coffee, take a deep breath and carefully follow [this guide](https://wordpress.org/support/article/faq-my-site-was-hacked/).
   When you’re done, you may want to implement some (if not all) of t[he recommended security measures](https://wordpress.org/support/article/hardening-wordpress/")
 * [https://wordpress.org/support/article/faq-my-site-was-hacked/](https://wordpress.org/support/article/faq-my-site-was-hacked/)
 * [https://wordpress.org/support/article/hardening-wordpress/](https://wordpress.org/support/article/hardening-wordpress/%22)
 * If you’re unable to clean your site(s) successfully, there are reputable organizations
   that can clean your sites for you. Sucuri and Wordfence are a couple.
 *  Thread Starter [ebastidas632](https://wordpress.org/support/users/ebastidas632/)
 * (@ebastidas632)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543526)
 * Thank you for all the information Steven. I just downloaded Quttera and scanned
   the website. According to the result there are Potentially Suspicious Files:**
   0** Suspicious Files:**0** Malicious Files: 0.
 * In this case what would you recommend me to do.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543578)
 * If your site is compromised, you cannot trust any scan you run. So…
 * First, change *all* passwords related to your site — all users, as well as your
   password(s) to your hosting account. Then, follow the advice in the guide to 
   replace ALL your plugins and themes with freshly downloaded files, as well as
   deleting and replacing the WordPress core files. Manually examine wp-config.php
   and .htaccess for anything that looks off.
 * Once that’s done, then scan your site.
 * By the way, my external scan of your site indicates it may be a multisite. If
   so, then this is a much bigger thing to fix.
 *  Thread Starter [ebastidas632](https://wordpress.org/support/users/ebastidas632/)
 * (@ebastidas632)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543589)
 * would you recommend me to reset all my wordpress? if so, how can I do it?
   What
   does mean multisite?
    -  This reply was modified 2 years, 1 month ago by [ebastidas632](https://wordpress.org/support/users/ebastidas632/).
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543591)
 * Reset, as in blow away your data and start fresh? No, not necessarily. That’s
   a very last resort. By the way, do you have a backup from before all this happened?
   The first choice would be to restore that, update everything, follow the hardening
   guidelines, and go forward.
 *  Thread Starter [ebastidas632](https://wordpress.org/support/users/ebastidas632/)
 * (@ebastidas632)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543596)
 * I do not have a backup. thats why Im considering to reset the web page. Is there
   ay guide to do it?
    What does mean multisite? In your external scan you can find
   out if other domains have been compromised?
 * Once again thank you very much for all your help Steven
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543601)
 * I can’t see much from an external scan. If you want to “reset” the site, given
   that it’s compromised, I recommend deleting *all* the files as well as the database(
   via PHPMYADMIN), then reinstall WP from scratch. Again, make sure you’ve changed
   your hosting password(s) and use a strong password for your admin account.
 *  Thread Starter [ebastidas632](https://wordpress.org/support/users/ebastidas632/)
 * (@ebastidas632)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543605)
 * I already changed all the passwords. I PHPMYADMIN a plug in? Or how do i proceed
   with the reset?
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543607)
 * phpmyadmin is available when you login to your HOSTING control panel.
 *  Thread Starter [ebastidas632](https://wordpress.org/support/users/ebastidas632/)
 * (@ebastidas632)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543676)
 * I installed solid security plug in and it advices 21 threats blocked in firewall
   panel. That means hackers are trying to get in the wordpress but they cant?
 * If I reset wordpress from scratch they will continue trying to get in? or that
   is a way to stop the attack
    -  This reply was modified 2 years, 1 month ago by [ebastidas632](https://wordpress.org/support/users/ebastidas632/).
 *  Thread Starter [ebastidas632](https://wordpress.org/support/users/ebastidas632/)
 * (@ebastidas632)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17543731)
 * I have deleted everything via PHPMYADMIN. Technically now I shouldn’t have any
   problems, or is the domain still at risk?
    -  This reply was modified 2 years, 1 month ago by [ebastidas632](https://wordpress.org/support/users/ebastidas632/).
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17545443)
 * If there’s nothing there, there’s nothing to hack. 🙂
 *  Thread Starter [ebastidas632](https://wordpress.org/support/users/ebastidas632/)
 * (@ebastidas632)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17545540)
 * Thank u Steven! all your advice helped me a lot

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘Urgent problem with wordpress’ is closed to new replies.

## Tags

 * [backup and restore](https://wordpress.org/support/topic-tag/backup-and-restore/)
 * [Google Search Console](https://wordpress.org/support/topic-tag/google-search-console/)
 * [hacked website](https://wordpress.org/support/topic-tag/hacked-website/)
 * [malware removal](https://wordpress.org/support/topic-tag/malware-removal/)
 * [password security](https://wordpress.org/support/topic-tag/password-security/)
 * [problem](https://wordpress.org/support/topic-tag/problem/)
 * [security plugins](https://wordpress.org/support/topic-tag/security-plugins/)
 * [unauthorized access](https://wordpress.org/support/topic-tag/unauthorized-access/)
 * [update wordpress](https://wordpress.org/support/topic-tag/update-wordpress/)
 * [website recovery](https://wordpress.org/support/topic-tag/website-recovery/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 13 replies
 * 4 participants
 * Last reply from: [ebastidas632](https://wordpress.org/support/users/ebastidas632/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/urgent-problem-with-wordpress/#post-17545540)
 * Status: not resolved

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