Title: Call to arms problem
Last modified: August 28, 2021

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# Call to arms problem

 *  Resolved [danielohana](https://wordpress.org/support/users/danielohana/)
 * (@danielohana)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/urgent-problems/)
 * Hey, I need help ASAP:
 * 1. When Call to Action is active – video won’t open in full screen
    2. When Email
   Capture is active (on full screen, disabling CTA) – the video will freeze on 
   the relevant point and only once exit full screen, will show the EC 3. Private
   videos don’t show up at all!
 * PLEASE HELP :'(
    -  This topic was modified 4 years, 9 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Furgent-problems%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Adam @ WPCrafter](https://wordpress.org/support/users/wpcrafter/)
 * (@wpcrafter)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/urgent-problems/#post-14725127)
 * This support forum is only for the core (free) version of Presto Player. Seeing
   as how your questions are related to the Pro version of Presto Player, the support
   is done via our ticket desk.
 * To open a ticket visit my.prestomade.com and click on the option that says Pro
   Support.
 * We will be happy to help you there, sorry for any inconvenience.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 9 months ago](https://wordpress.org/support/topic/urgent-problems/#post-14814275)
 * > This support forum is only for the core (free) version of Presto Player. Seeing
   > as how your questions are related to the Pro version of Presto Player, the 
   > support is done via our ticket desk.
 * Good to know.
 * [@danielohana](https://wordpress.org/support/users/danielohana/) You are posting
   in the wrong place.
 * For pro or commercial product support please contact the developer directly on
   their site. This includes any pre-sales topics as well.
 * [https://my.prestomade.com/](https://my.prestomade.com/)
 * As the developer is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Call to arms problem’ is closed to new replies.

 * ![](https://ps.w.org/presto-player/assets/icon-256x256.png?rev=2831276)
 * [Presto Player](https://wordpress.org/plugins/presto-player/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/presto-player/#faq)
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 * 2 replies
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/urgent-problems/#post-14814275)
 * Status: resolved