Title: URL is missing Sub-Folder Last modified: November 11, 2022 --- # URL is missing Sub-Folder * [cloudchan](https://wordpress.org/support/users/cloudchan/) * (@cloudchan) * [3 years, 6 months ago](https://wordpress.org/support/topic/url-is-missing-sub-folder/) * Dear All, * I have the similar or same problem. * I have installed WP FileManager Pro and configure the right things. I set the root directory to /home/ishop/public_html/shop/文件管理資料夾/ instead of the default /home/ishop/public_html/shop/ . Please refer to my screenshot at [https://intelligent-shop.com/shop/文件管理資料夾/Screenshot1.png?_t=1668199985](https://intelligent-shop.com/shop/文件管理資料夾/Screenshot1.png?_t=1668199985) * I can upload or drag files to the folders on FileManager Pro with no problem. Refer to [https://intelligent-shop.com/shop/文件管理資料夾/Screenshot2.png?_t=1668199985](https://intelligent-shop.com/shop/文件管理資料夾/Screenshot2.png?_t=1668199985) * But FileManager Pro can give me the wrong URL link at [https://intelligent-shop.com/shop/Screenshot%20for%20Trash.png?_t=1668190934](https://intelligent-shop.com/shop/Screenshot%20for%20Trash.png?_t=1668190934) and it shows this error “Oops! That page can’t be found” when I double-click any files on the root directory. After I have corrected the URL to become like [https://intelligent-shop.com/shop/文件管理資料夾/Screenshot%20for%20Trash.png?_t=1668190934](https://intelligent-shop.com/shop/文件管理資料夾/Screenshot%20for%20Trash.png?_t=1668190934), it works. * That means Filemanager Pro has missed my Sub-directory for its created URL and use the original default root directory to create all URL links. * I have cleared all browser caches but it cannot work. I have also tried many methods and change other settings for testing but nothing can work. Can you tell me how to fix this bug ? Thanks ! * Best Regards. Cloud * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Furl-is-missing-sub-folder%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [file manager support](https://wordpress.org/support/users/filemanagersupport/) * (@filemanagersupport) * [3 years, 6 months ago](https://wordpress.org/support/topic/url-is-missing-sub-folder/#post-16203919) * Hi [@cloudchan](https://wordpress.org/support/users/cloudchan/), * Thanks for sharing the issue with us. * We are verifying it from our end and once we will reach to a conclusion we will let you know. * Regards, File manager pro * Thread Starter [cloudchan](https://wordpress.org/support/users/cloudchan/) * (@cloudchan) * [3 years, 6 months ago](https://wordpress.org/support/topic/url-is-missing-sub-folder/#post-16213625) * Dear File Manager Pro, * Have your team already fixed this simple bug in which you just add the Sub-Directory back to the URL links for opening, deleting, editing files …etc ? Please let me know after this problem is fixed. Thanks a lot ! * Best Regards. Cloud * [file manager support](https://wordpress.org/support/users/filemanagersupport/) * (@filemanagersupport) * [3 years, 6 months ago](https://wordpress.org/support/topic/url-is-missing-sub-folder/#post-16218946) * Hi [@cloudchan](https://wordpress.org/support/users/cloudchan/), * Thanks for staying patient with us. * We are glad to assist you. * Please follow this method in order to fix the path issue, Kindly add the same default path in the preferences screen “Public Root Path”. Please check the screenshot for your reference. [https://prnt.sc/FWcZwvE0HYyp](https://prnt.sc/FWcZwvE0HYyp) * For the second issue for enabling a particular folder go to the settings page and add your folder here in the text area then save the changes [https://prnt.sc/b4Z805VQ79Ef](https://prnt.sc/b4Z805VQ79Ef) It should fix the issue you are experiencing and show images correctly. * Please submit a request by visiting the page in case you need further assistance. [https://filemanagerpro.io/contact/](https://filemanagerpro.io/contact/) * Warm regards, Support team * Thread Starter [cloudchan](https://wordpress.org/support/users/cloudchan/) * (@cloudchan) * [3 years, 6 months ago](https://wordpress.org/support/topic/url-is-missing-sub-folder/#post-16235892) * Dear Support Team, * Thanks for your reply ! * If I change the Public Root Directory to default like /var/www/mywordpress/, it can work like what you said. * But it cannot work if I change the Public Root Directory to /var/www.mywordpress/ MyFileManager/ . * Is it still one bug for Public Root Directory ? Is there any security issue if I directly put /var/www/mywordpress/ to public root ? * Best Regards. Cloud * [file manager support](https://wordpress.org/support/users/filemanagersupport/) * (@filemanagersupport) * [3 years, 6 months ago](https://wordpress.org/support/topic/url-is-missing-sub-folder/#post-16241765) * Hi [@cloudchan](https://wordpress.org/support/users/cloudchan/), * Thank you for your reply. * 1. Kindly add the same default path in the preferences screen “Public Root Path”. 2. Also please add your sub-folder under the settings > general tab please check the below screenshot [https://prnt.sc/gT7nfO8WPsFQ](https://prnt.sc/gT7nfO8WPsFQ) * Warm regards, Support Team Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘URL is missing Sub-Folder’ is closed to new replies. * ![](https://ps.w.org/wp-file-manager/assets/icon-128x128.png?rev=2491299) * [File Manager](https://wordpress.org/plugins/wp-file-manager/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-file-manager/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-file-manager/) * [Active Topics](https://wordpress.org/support/plugin/wp-file-manager/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-file-manager/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-file-manager/reviews/) * 5 replies * 2 participants * Last reply from: [file manager support](https://wordpress.org/support/users/filemanagersupport/) * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/url-is-missing-sub-folder/#post-16241765) * Status: not resolved