Title: URL/installer.php doesn’t work
Last modified: February 25, 2017

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# URL/installer.php doesn’t work

 *  Resolved [thijsbrehm](https://wordpress.org/support/users/thijsbrehm/)
 * (@thijsbrehm)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/urlinstaller-php-doesnt-work/)
 * I’ve installed the Duplicator plugin, created a zipped file and an istaller and
   copied it with FileZilla to my public_html map. However, when I try to run the
   installer with url/installer.php I get an error saying that the page was not 
   found. Do you know how to fix this?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/urlinstaller-php-doesnt-work/#post-8848361)
 * You probably don’t have your web server setup correctly to server up PHP files.
   If your put in a simple file named test.php with this code inside:
 * `<?php phpinfo() ?>`
 * Does it show up? You may also just put in a simple test.html file as well. If
   neither show up then that path isn’t setup to server web pages. If your on a 
   host they should be able to turn it on for you…
 * Hope that helps~
 *  Thread Starter [thijsbrehm](https://wordpress.org/support/users/thijsbrehm/)
 * (@thijsbrehm)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/urlinstaller-php-doesnt-work/#post-8848396)
 * Thanks for your quick response! I’ve created a test.php with the given code, 
   and it showed up and said I had version 5.6.30. So, what is the next thing I 
   should do?
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/urlinstaller-php-doesnt-work/#post-8848504)
 * Very Odd! Can you send me the URL to where this is happening?
 *  [BrandonWR](https://wordpress.org/support/users/brandonwr/)
 * (@brandonwr)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/urlinstaller-php-doesnt-work/#post-8914960)
 * Hi Cory,
 * I have *exactly* the same issue, right down to the same version of php.
 * I have successfully restored many sites using Duplicator in the past, however
   this is the first time I’ve attempted to use Duplicator on a this server (which
   is new).
 * Were you able to figure out the issue that [@thijsbrehm](https://wordpress.org/support/users/thijsbrehm/)
   was having?
 *  [aground](https://wordpress.org/support/users/aground/)
 * (@aground)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/urlinstaller-php-doesnt-work/#post-9031076)
 * Same issue. Used Duplicator a couple of years ago to replicate sites. Tried the
   updated version this morning and on this page: [http://guidinglightfiction.com/new/installer.php](http://guidinglightfiction.com/new/installer.php)
   all I get is a blank page. I’m replicating from one directory on our Blue Host
   public_html to another directory. I wouldn’t think it’s a PHP version issue since
   it’s the same server serving up the PHP.
 * Permissions for installer.php are 644.
 * I opened the file on the server and looked at the code. All the code seems to
   be there. We’re running other WordPress sites on Blue Host, so I don’t think 
   running .php files is the issue.
 * Could Blue Host block the installer file as a security measure?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘URL/installer.php doesn’t work’ is closed to new replies.

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 * 5 replies
 * 4 participants
 * Last reply from: [aground](https://wordpress.org/support/users/aground/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/urlinstaller-php-doesnt-work/#post-9031076)
 * Status: resolved