Title: User authentication failed Last modified: March 29, 2017 --- # User authentication failed * [Boozoo](https://wordpress.org/support/users/boozoo/) * (@boozoo) * [9 years, 2 months ago](https://wordpress.org/support/topic/user-authentication-failed/) * I have a User authentification failed error when processing a order under sandbox… * I’m sure about the partner Id but where do I get the Vendor Id…? * Please advise… * Tks * [https://www.dropbox.com/s/wib4i26shuugasm/Screenshot%202017-03-28%2020.34.27.png?dl=0](https://www.dropbox.com/s/wib4i26shuugasm/Screenshot%202017-03-28%2020.34.27.png?dl=0) Viewing 1 replies (of 1 total) * Plugin Author [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/) * (@nazrulhassanmca) * [9 years, 2 months ago](https://wordpress.org/support/topic/user-authentication-failed/#post-8978634) * The Vendor id would have been received on your email like Your Unique Vendor ID: * in same email in which you received partner ID Viewing 1 replies (of 1 total) The topic ‘User authentication failed’ is closed to new replies. * ![](https://ps.w.org/webmicro-payflowpro-woo-addon/assets/icon-256x256.png?rev =1359395) * [PayPal Payflow Pro Payment gateway for WooCommerce](https://wordpress.org/plugins/webmicro-payflowpro-woo-addon/) * [Frequently Asked Questions](https://wordpress.org/plugins/webmicro-payflowpro-woo-addon/#faq) * [Support Threads](https://wordpress.org/support/plugin/webmicro-payflowpro-woo-addon/) * [Active Topics](https://wordpress.org/support/plugin/webmicro-payflowpro-woo-addon/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/webmicro-payflowpro-woo-addon/unresolved/) * [Reviews](https://wordpress.org/support/plugin/webmicro-payflowpro-woo-addon/reviews/) * 1 reply * 2 participants * Last reply from: [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/) * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/user-authentication-failed/#post-8978634) * Status: not resolved