“User authorization failed”

  • Resolved bbkristaly

    (@bbkristaly)


    10 months ago

    Dear Masteriyo Support Team,

    I kindly ask for your assistance regarding a technical issue we are experiencing with the Masteriyo plugin.

    We have created a free and registration-free course (Pricing: Free – Does not need registration) on our WordPress website. One of the lessons includes a YouTube video, added via the “Video Source: YouTube” field (not embedded manually).

    The issue is that for non-logged-in users, including private/incognito browsing, the video area shows a red error message:

    User authorization failed. Please log in and try again.

    The YouTube video itself is set to Public, plays fine on YouTube directly, and there are no caching plugins active on the website.

    I would like to ask for help where to look for the error, we do not use a cache extension, and this inscription only appeared recently, or we did not notice it until now, but we have been using the extension for about 2 years.
    I would like to ask for help so that the inscription does not appear, for which I thank you in advance!

    Best regards,
    Péter Balogh

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    10 months ago

    Hi @bbkristaly,

    Thank you for reporting the issue.

    We’ve investigated and were able to replicate the problem you mentioned. We’ve already informed our development team, and we plan to include the fix in our upcoming update.

    Please also note that this error does not affect course access, the video player, or course progress. It only appears because the YouTube video includes user ID verification codes, and the user is not logged in.

    I hope this clarifies things.

    Best regards!

    Thread Starter bbkristaly

    (@bbkristaly)

    10 months ago

    Thank you very much for your reply and we look forward to the update.

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    10 months ago

    Hi @bbkristaly,

    Please download the plugin ZIP file from the following link and install it on your site to resolve the issue: https://limewire.com/d/Myr8I#TJifMhsitC

    Although the version number is the same, this ZIP file includes a fix that will also be included in our next update. So, there’s no need to worry about losing the fix when you update the plugin later.

    Best regards!

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    10 months ago

    Hi @bbkristaly,

    I just wanted to follow up and see if you had a chance to try the provided solution. Please let me know if everything is working fine now or if you need any further assistance—I’m happy to help! 😊

    Best Regards!

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    9 months, 3 weeks ago

    Hi @bbkristaly,

    Since we haven’t heard back from you, we’ll go ahead and mark this topic as resolved. We assume the issue has been addressed. If you still need help, feel free to reopen the topic at any time.

    Thank you!

    Thread Starter bbkristaly

    (@bbkristaly)

    9 months, 3 weeks ago

    Dear Support Team,

    Thank you very much for your quick and helpful response.

    Unfortunately, I’ve been on vacation recently and didn’t have access to a computer, so I wasn’t able to download and test the provided ZIP file. It looks like the download link has already expired.

    If possible, I would really appreciate it if you could share the updated plugin file again. I’ll have access to my computer over the weekend and would be happy to try it out then.

    Thank you again for your support!

    Best regards,
    Péter Balogh

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    9 months, 3 weeks ago

    Hi @bbkristaly,

    Please download the plugin ZIP file from the following link and install it on your site to fix the issue: https://limewire.com/d/yoVnC#fqzvGl0U6E

    I’ve reopened the topic, so kindly let me know if the issue is resolved after updating and uploading the plugin.

    Best regards!

    Thread Starter bbkristaly

    (@bbkristaly)

    9 months, 3 weeks ago

    Dear Support Team,

    Thank you very much for sharing the download link again.

    I’ve installed the updated version, and it seems the issue has been resolved — the video now loads properly, and the error message no longer appears.

    I really appreciate your quick and helpful support!

    Best regards,
    Péter Balogh

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    9 months, 3 weeks ago

    Hi @bbkristaly,

    We hope you loved our service as much as we loved serving you! If you have a moment, we would really appreciate it if you could share a quick review.

    Your feedback helps us improve and grow. We’d especially love to hear about your favorite feature of Masteriyo LMS. You can leave your review here:
    https://ww.wp.xz.cn/support/plugin/learning-management-system/reviews#new-post
    You’re welcome to choose either platform, but if you decide to leave reviews on both, it would mean a lot to us.

    Thank you very much for being part of our journey!

Viewing 9 replies - 1 through 9 (of 9 total)

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