Title: user cannot view replies
Last modified: August 2, 2020

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# user cannot view replies

 *  Resolved [durga6630](https://wordpress.org/support/users/durga6630/)
 * (@durga6630)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/user-cannot-view-replies/)
 * Hi!!
    Everything is working fine but, when our support agent replies on a ticket,
   the reply is viewable only from support end but not visible in user end. Please
   help me to resolve this issue. I am using bootstrap.
 * Thanks,
    Durga

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/user-cannot-view-replies/#post-13210543)
 * Hi [@durga6630](https://wordpress.org/support/users/durga6630/),
 * What is the role assigned to your user? Please make sure it has the “Support 
   User” role or its capabilities, as shown in the table from the link below:
 * – [https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/](https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/)
 * Regards.
 *  Thread Starter [durga6630](https://wordpress.org/support/users/durga6630/)
 * (@durga6630)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/user-cannot-view-replies/#post-13220232)
 * checked all the capabilities as per instruction but, found that the support users
   can see the agent replies after logging into backend. It is not viewable from
   the frontend.
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/user-cannot-view-replies/#post-13347552)
 * Hi [@durga6630](https://wordpress.org/support/users/durga6630/),
 * I recommend you to switch temporarily to a default theme and deactivate your 
   plugins one by one until the issue disappears, in case there might be a conflict.
 * Regards.
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/user-cannot-view-replies/#post-13466306)
 * I will mark this thread as resolved, but if you need more assistance, you can
   open a new one.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘user cannot view replies’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
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 * 4 replies
 * 2 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/user-cannot-view-replies/#post-13466306)
 * Status: resolved