Title: User data disappearing from WordPress database
Last modified: December 13, 2022

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# User data disappearing from WordPress database

 *  [steve7652](https://wordpress.org/support/users/steve7652/)
 * (@steve7652)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/user-data-disappearing-from-wordpress-database/)
 * Several months ago, we lost the data on several customers from our WordPress 
   database. We restored the data from a backup and everything seemed fine. Near
   the end of November, we checked again to discover that roughly 30 users were 
   missing. The only common thread between them that we can see is that every user
   that was deleted was given the WooCommerce ‘Customer’ role, but not every ‘Customer’
   was deleted either, so I can’t say for certain if that’s part of the problem.
   We restored the missing data from a backup again and have been monitoring the
   data daily.
 * In the past two weeks, we’ve lost 3 users, first a single user, then two more
   a few days later. Is this any issue anyone has encountered before?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/user-data-disappearing-from-wordpress-database/#post-16286165)
 * > The only common thread between them that we can see is that every user that
   > was deleted was given the WooCommerce ‘Customer’ role
 * I recommend asking/reporting at [https://wordpress.org/support/plugin/woocommerce/#new-post](https://wordpress.org/support/plugin/woocommerce/#new-post)
   so Woocommerce plugin’s developers and support community can help you with this.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [3 years, 5 months ago](https://wordpress.org/support/topic/user-data-disappearing-from-wordpress-database/#post-16286291)
 * For what it’s worth, I saw a post yesterday asking about the same thing and suggesting
   it might be another woo-related plugin. Unfortunately, I my search-foo is weak
   today.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘User data disappearing from WordPress database’ is closed to new replies.

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 2 replies
 * 3 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/user-data-disappearing-from-wordpress-database/#post-16286291)
 * Status: not resolved

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