Title: user does not exist Last modified: August 8, 2017 --- # user does not exist * Resolved [jennywickham](https://wordpress.org/support/users/jennywickham/) * (@jennywickham) * [8 years, 10 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/) * I have just noticed today that the instagram feed isn’t working and when I go into the settings it says that the user does not exist, however the user is still there? can you please advise on why this has started to happen? * User “grace_powerfit” does not exist. * website – [https://powerfitbygrace.com/contact/](https://powerfitbygrace.com/contact/) Instagram – [https://www.instagram.com/grace_powerfit/](https://www.instagram.com/grace_powerfit/) * thanks in advance!! Viewing 10 replies - 1 through 10 (of 10 total) * [WD Support](https://wordpress.org/support/users/wdsupport/) * (@wdsupport) * [8 years, 10 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9390442) * Hello, [@jennywickham](https://wordpress.org/support/users/jennywickham/)! * Thanks for posting about this problem! Seems like there’s a problem with the access token. here’s a solution you can try. * Instagram occasionally expires access tokens. So please try to revoke access of the plugin from [here](https://www.instagram.com/accounts/login/?next=/accounts/manage_access/), and also reset your access token from Instagram Feed WD plugin afterwards. * Let us know if this helps. Cheers! * Plugin Contributor [Tigran Nazaryan](https://wordpress.org/support/users/progmastery/) * (@progmastery) * [8 years, 10 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9391674) * hi [@jennywickham](https://wordpress.org/support/users/jennywickham/), * this bug is already fixed. We will release the next 1.2.3 version soon * thank you! * Thread Starter [jennywickham](https://wordpress.org/support/users/jennywickham/) * (@jennywickham) * [8 years, 10 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9392864) * thanks for your quick replies, so I just sit tight and wait for the new version to be released then to fix it? * Plugin Contributor [Tigran Nazaryan](https://wordpress.org/support/users/progmastery/) * (@progmastery) * [8 years, 10 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9394508) * We will release it during this week. Note please that the fix just displays correct error message, that is “wrong token” instead of “user does not exist”. There is a need to get new token from Instagram in any case. * Thread Starter [jennywickham](https://wordpress.org/support/users/jennywickham/) * (@jennywickham) * [8 years, 7 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9639518) * It appears that the instagram feed is not working again? * [https://powerfitbygrace.com/contact/](https://powerfitbygrace.com/contact/) * it says the access token provided is invalid * [WD Support](https://wordpress.org/support/users/wdsupport/) * (@wdsupport) * [8 years, 7 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9643839) * Hi, * Please note, that the access token is provided by Instagram itself. Instagram Feed WD plugin uses it to get data from Instagram API. Unfortunately, the plugin cannot control the access token and related errors in Instagram API. * However, here’s a solution you can try. Instagram occasionally expires access tokens from time to time. So please try to revoke access of the plugin [from here](https://www.instagram.com/accounts/login/?next=/accounts/manage_access/), and also reset your access token from Instagram Feed WD plugin. * Let me know in case you have further questions. Thanks! Have a great day! * Thread Starter [jennywickham](https://wordpress.org/support/users/jennywickham/) * (@jennywickham) * [8 years, 7 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9653864) * I tried the link, but it says this – * You have not authorized any applications to access your Instagram account. * Thread Starter [jennywickham](https://wordpress.org/support/users/jennywickham/) * (@jennywickham) * [8 years, 7 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9653867) * Also how do I reset my access token from the instagram feed WD plug in? * Thread Starter [jennywickham](https://wordpress.org/support/users/jennywickham/) * (@jennywickham) * [8 years, 7 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9653881) * OK I have just found it, and fixed it, hopefully it doesn’t break again * [WD Support](https://wordpress.org/support/users/wdsupport/) * (@wdsupport) * [8 years, 7 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9659104) * Hi, * We are happy to hear that issue is solved. * In the case you will have any questions just drop us a line, we will be happy to assist. * Thanks. Have a nice day. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘user does not exist’ is closed to new replies. * ![](https://ps.w.org/wd-instagram-feed/assets/icon-256x256.png?rev=2140072) * [10WebSocial](https://wordpress.org/plugins/wd-instagram-feed/) * [Support Threads](https://wordpress.org/support/plugin/wd-instagram-feed/) * [Active Topics](https://wordpress.org/support/plugin/wd-instagram-feed/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wd-instagram-feed/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wd-instagram-feed/reviews/) * 10 replies * 3 participants * Last reply from: [WD Support](https://wordpress.org/support/users/wdsupport/) * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/user-does-not-exist-3/#post-9659104) * Status: resolved