Title: User Fields
Last modified: January 22, 2024

---

# User Fields

 *  Resolved [jurisss](https://wordpress.org/support/users/juriss/)
 * (@juriss)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/user-fields-5/)
 * Some user fields are not displayed –
   1) Billing Phone – not displayed on Recurring
   Orders.2) Custom created User Fields (Extra fields) – not displayed on user Email
   Template – Checkout Payd (is only in the Admin Email).

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * (@jarryd-long)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/user-fields-5/#post-17364495)
 * Hi there, thank you for reaching out to Paid Memberships Pro.
    1. Please send me a screenshot of the User Field settings of the affected fields
       so that I can take a further look into this for you.
    2. Please confirm which payment gateway is used and if you have any custom templates
       in place?
 *  Thread Starter [jurisss](https://wordpress.org/support/users/juriss/)
 * (@juriss)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/user-fields-5/#post-17364811)
 * All settings are exactly as in this instruction –
   [User Fields With Paid Memberships Pro](https://www.paidmembershipspro.com/documentation/user-fields/)
   I use the Stripe gateway, no custom templates.
 *  Plugin Support [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * (@jarryd-long)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/user-fields-5/#post-17367944)
 * Please send me Site Health Information so that we can have a better understanding
   of your setup?
 * Your Site Health contains details about your WordPress and PMPro setup which 
   can help us quickly pinpoint possible conflicts or problems that could cause 
   the issue you’re currently experiencing.
 * Please follow the steps below to retrieve your Site Health Info in the WordPress
   admin and reply back to us when the details have been added:
    1. Navigate to Tools > Site Health in the WordPress admin.
    2. Click on the “Info” tab.
    3. Click the button to “Copy site info to clipboard”.
 * The entire output of your Site Health is now copied to your clipboard.
 * You can then paste this into a reply here.
 *  Thread Starter [jurisss](https://wordpress.org/support/users/juriss/)
 * (@juriss)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/user-fields-5/#post-17368495)
 * Can I send it by email?
 *  Thread Starter [jurisss](https://wordpress.org/support/users/juriss/)
 * (@juriss)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/user-fields-5/#post-17369687)
 *     ```wp-block-code
       pmpro
   
       pmpro-cron-jobs: pmpro_cron_expire_memberships (2024-01-24 09:53:57) |pmpro_cron_stripe_subscription_updates (2024-01-24 09:53:57) |pmpro_cron_expiration_warnings (2024-01-24 09:53:58) |pmpro_cron_admin_activity_email (2024-01-25 08:30:00) |pmpro_cron_delete_tmp (2024-01-25 08:30:00) |pmpro_cron_credit_card_expiring_warnings (2024-02-11 21:53:57) |pmpro_license_check_key (2024-02-11 21:53:57)pmpro-gateway: Stripe (Stripe Connect) [stripe:stripe-connect]pmpro-gateway-env: Sandbox/Testing [sandbox]pmpro-orders: 135 orderspmpro-discount-codes: 0 discount codespmpro-sessions:session_status: Activepmpro-membership-levels: {"1": {"id": "1","name": "First","description": "","confirmation": "","initial_payment": 0,"billing_amount": 0,"cycle_number": "0","cycle_period": "","billing_limit": "0","trial_amount": 0,"trial_limit": "0","allow_signups": "0","expiration_number": "0","expiration_period": ""},"2": {"id": "2","name": "Premium","description": "","confirmation": "","initial_payment": 9.99,"billing_amount": 9.99,"cycle_number": "1","cycle_period": "Day","billing_limit": "0","trial_amount": 0,"trial_limit": "0","allow_signups": "1","expiration_number": "0","expiration_period": "0"}}pmpro-custom-templates: No template overridespmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not setpmpro-htaccess-cache-usage: Onpmpro-pages:account: https://mysupersite123.com/member-account/billing: https://mysupersite123.com/member-account/billing-information/cancel: https://mysupersite123.com/member-account/cancel/checkout: https://mysupersite123.com/member-account/checkout/confirmation: https://mysupersite123.com/member-account/confirmation/invoice: https://mysupersite123.com/member-account/invoice/levels: https://mysupersite123.com/member-account/levels/login: Not Setmember_profile_edit: https://mysupersite123.com/member-account/your-profile/pmpro-library-conflicts: No library conflicts detected.pmpro-outdated-templates: No outdated templates detected.pmpro-current-site-url: https://mysupersite123.compmpro-recorded-site-url: https://mysupersite123.compmpro-pause-mode: Disabled
       ```
   
 *  Plugin Support [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * (@jarryd-long)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/user-fields-5/#post-17371381)
 * Those fields are intentionally only sent in the admin notification.
 * The code that does this can be found here [https://github.com/strangerstudios/paid-memberships-pro/blob/dev/includes/fields.php#L1035-L1107](https://github.com/strangerstudios/paid-memberships-pro/blob/dev/includes/fields.php#L1035-L1107)
 * You can copy this into a PMPro Customizations or Code Snippet plugin, rename 
   the function and change the if statement from
 *     ```wp-block-code
       if ( ! empty( $email ) && strpos( $email->template, "checkout" ) !== false && strpos( $email->template, "admin" ) !== false ) {
       ```
   
 * to
 *     ```wp-block-code
       if ( ! empty( $email ) && strpos( $email->template, "checkout" ) !== false ) {
       ```
   
 * and that will include them in all checkout emails.
 * You then need to remove the initial hook otherwise it will duplicate – a guide
   on how to do this can be found at [https://www.paidmembershipspro.com/admin-checkout-email-meta-fields/](https://www.paidmembershipspro.com/admin-checkout-email-meta-fields/)
 * If you require further assistance with implementing these changes though, we 
   recommend posting a project on [https://jobs.wordpress.net](https://jobs.wordpress.net)
   for someone that can assist with a more hands-on approach.
    -  This reply was modified 2 years, 4 months ago by [Jarryd Long](https://wordpress.org/support/users/jarryd-long/).
      Reason: Added in additional documentation
 *  Thread Starter [jurisss](https://wordpress.org/support/users/juriss/)
 * (@juriss)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/user-fields-5/#post-17371704)
 * Thank you!
   What about a phone number that doesn’t appear in Recuring transactions?
 *  Plugin Support [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * (@jarryd-long)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/user-fields-5/#post-17379802)
 * Please confirm if the phone field you are using has a name of `pmpro_bphone`?
   This is a standard billing field name that would need to be set in order for 
   it to show in an order and any orders thereafter.
 *  Plugin Support [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * (@jarryd-long)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/user-fields-5/#post-17398122)
 * Because there have not been any recent updates to this topic, we will be changing
   the status to resolved.
 * If you’re enjoying Paid Memberships Pro, would you mind rating it 5-stars to 
   help spread the word? [https://wordpress.org/support/plugin/paid-memberships-pro/reviews/](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/)

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘User Fields’ is closed to new replies.

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## Tags

 * [user fields](https://wordpress.org/support/topic-tag/user-fields/)

 * 10 replies
 * 2 participants
 * Last reply from: [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/user-fields-5/#post-17398122)
 * Status: resolved