Title: User fields Drop down doesn't work Last modified: August 30, 2016 --- # User fields Drop down doesn't work * Resolved [agotteland](https://wordpress.org/support/users/agotteland/) * (@agotteland) * [10 years, 8 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/) * Hi, * I setup a user field with 9 Values. * Field Type drop down Field Name Lieu Field Title Site Required yes Read Only yes and no (I tried both) Published yes Field Size 0 * On user side when choosing one choice from the drop down menu and saving, when opening ticket it always comes up with the first value even though user chose another value. I tried read only yes and no, same issue. * Can you help? * Thanks * [https://wordpress.org/plugins/js-support-ticket/](https://wordpress.org/plugins/js-support-ticket/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/) * (@rabilal) * [10 years, 8 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568143) * Hi, * Set Read only: No Field Size: 10 or you like * Your question is not clear. Are you talk about, admin set default value of user field in case of combo? * Are you talk about, system show wrong value on edit ticket or ticket detail of user field? * Regards, Ahmad Bilal * Thread Starter [agotteland](https://wordpress.org/support/users/agotteland/) * (@agotteland) * [10 years, 8 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568328) * Hi, I’ve tried setting “field size” to 10, still not working * The issue is simple: Example: user is choosing let’s say the 3rd option on the drop down menu (I created) when opening this ticket (or any other) it always appears with option 1 not matter what they choose.. * [Ryssia](https://wordpress.org/support/users/ryssia/) * (@ryssia) * [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568416) * Hi! * I have the same trouble with a user dropdown field. when a user chooses say the 3rd option (or anyone other) of the dropdown field, a ticket **always** appears with the 1st option. Setting ‘Read only: No’ or ‘Field Size: 10 (or anything else)’ does not help. Any other ideas how to fix this? * Thanks! * Regards, Larysa K. * Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/) * (@rabilal) * [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568418) * Hi, * We check it again. Create a user field (combo with 4 option) User create ticket with 3rd option. In ticket detail, system show 3rd option. * Can you please open support ticket, we need some private info. [http://joomshark.com/index.php/jstickets](http://joomshark.com/index.php/jstickets) * Regards, Ahmad Bilal * [Ryssia](https://wordpress.org/support/users/ryssia/) * (@ryssia) * [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568419) * Thank you for your reply! * Unfortunately, I cannot open support ticket at [http://joomshark.com/index.php/jstickets](http://joomshark.com/index.php/jstickets): the system demands to pick one of the Help Topic dropdown field options, while there is no option to choose. * Besides, on my other site, a system always shows the 2d option, despite which option was actually chosen (om my first site, system always shows the 1st option). * [Ryssia](https://wordpress.org/support/users/ryssia/) * (@ryssia) * [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568420) * Hi! * Any ideas how to fix a user dropdown fields? * I have tried the plugin with some different wp themes and with two web-sites. However, system always shows wrong results in this field. * Regards, Larysa K. * Thread Starter [agotteland](https://wordpress.org/support/users/agotteland/) * (@agotteland) * [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568421) * Hi, * I have the exact same issue, I gave on that functionality for now since it always comes up with the same result * Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/) * (@rabilal) * [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568424) * Hi, * We check it multiple time and we do not have problem. Do you have latest version? * You can check in demo site. [http://demo.joomsky.com/tickets/pro](http://demo.joomsky.com/tickets/pro) * You can open support ticket. [http://joomshark.com/index.php/jstickets](http://joomshark.com/index.php/jstickets) * Regards, Ahmad Bilal * [Ryssia](https://wordpress.org/support/users/ryssia/) * (@ryssia) * [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568425) * Hi, * yes, I have the latest version of both plugin and wordpress. and I’ve also checked it multiple times on two sites with different wp themes but with the same result. * I love this plugin, it’s just amazing. But the problem does excist, as several people report it. * I have created a ticket here [http://joomshark.com/index.php/jstickets](http://joomshark.com/index.php/jstickets) * Thank you! * Regards, Larysa * Thread Starter [agotteland](https://wordpress.org/support/users/agotteland/) * (@agotteland) * [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568426) * Same here: latest wordpress version, latest plugin version. I gave up using that functionality * Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/) * (@rabilal) * [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568428) * Hi, * We find it, here is fix of user field bug. * Edit ../plugins/js-support-ticket/modules/userfield/model.php * **Find** on line number 183 * $query = “SELECT value.* FROM `" . jssupportticket::$_db->prefix . "js_ticket_userfieldvalues` AS value JOIN `" . jssupportticket::$_db->prefix . "js_ticket_userfield_data` udata ON udata.data = value.id WHERE value.field = ” . $row->id; * **Replace with** * $query = “SELECT value.* FROM `" . jssupportticket::$_db->prefix . "js_ticket_userfieldvalues` AS value JOIN `" . jssupportticket::$_db->prefix . "js_ticket_userfield_data` udata ON udata.data = value.id WHERE value.field = ” . $row->id. ” AND udata. referenceid = “. $id; * Regards, Ahmad Bilal ` * [Ryssia](https://wordpress.org/support/users/ryssia/) * (@ryssia) * [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568429) * Yes, it works now ). * Thanks a lot for support! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘User fields Drop down doesn't work’ is closed to new replies. * ![](https://ps.w.org/js-support-ticket/assets/icon-128x128.png?rev=3337825) * [JS Help Desk – AI-Powered Support & Ticketing System](https://wordpress.org/plugins/js-support-ticket/) * [Frequently Asked Questions](https://wordpress.org/plugins/js-support-ticket/#faq) * [Support Threads](https://wordpress.org/support/plugin/js-support-ticket/) * [Active Topics](https://wordpress.org/support/plugin/js-support-ticket/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/js-support-ticket/unresolved/) * [Reviews](https://wordpress.org/support/plugin/js-support-ticket/reviews/) ## Tags * [drop-down](https://wordpress.org/support/topic-tag/drop-down/) * [user fields](https://wordpress.org/support/topic-tag/user-fields/) * 12 replies * 3 participants * Last reply from: [Ryssia](https://wordpress.org/support/users/ryssia/) * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/user-fields-drop-down-doesnt-work/#post-6568429) * Status: resolved