Title: User getting error when replying
Last modified: February 2, 2022

---

# User getting error when replying

 *  [alainreel](https://wordpress.org/support/users/alainreel/)
 * (@alainreel)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/user-getting-error-when-replying/)
 * Hello,
    When a user is not logged in and they are replying to someone else comment,
   they just get a pop up with an “error” on the screen even after they filled out
   their name and email correctly. They don’t see this error when they are posting
   their own comments on the post.
 * Any idea how to fix this?
    I’ve already allowed guests to post comments in the
   settings.
 * Thank you for your help.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [webnus](https://wordpress.org/support/users/webnus/)
 * (@webnus)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/user-getting-error-when-replying/#post-15323061)
 * Hello [@alainreel](https://wordpress.org/support/users/alainreel/),
 * Please share a live URL from your issue.
 * For troubleshooting, please deactivate all your plugins and let the Deeper Comments
   remain active only, set your theme on default, then reload the page. If the issue
   was solved, then activate your plugins one by one and your theme, refresh your
   page and check to see which plugin is causing the issue.
 * Best Regards
 *  Thread Starter [alainreel](https://wordpress.org/support/users/alainreel/)
 * (@alainreel)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/user-getting-error-when-replying/#post-15331284)
 * Hello,
    Thank you for your reply.
 * I’ve deactivated all plugins and tested but the issue still persists. I’ve tested
   on WordPress default theme as well.
 * You can visit my website here: [https://bit.ly/3rspPwD](https://bit.ly/3rspPwD)
   and try to reply to a comment as a guest. You will see the pop up which only 
   says “error”.
    When users are logged in, they can reply to a comment, but guest
   visitors are seeing the error popup when replying.
 * Thank you for your help.
 *  Plugin Contributor [webnus](https://wordpress.org/support/users/webnus/)
 * (@webnus)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/user-getting-error-when-replying/#post-15382256)
 * Hello [@alainreel](https://wordpress.org/support/users/alainreel/),
 * We have not received any similar reports so far, and we can not reproduce that
   issue on our end. How can we replicate your steps to arrive at the issue on a
   fresh WordPress installation?
 * Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘User getting error when replying’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/deeper-comments_f4f4f4.svg)
 * [Deeper Comments](https://wordpress.org/plugins/deeper-comments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/deeper-comments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/deeper-comments/)
 * [Active Topics](https://wordpress.org/support/plugin/deeper-comments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/deeper-comments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/deeper-comments/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [webnus](https://wordpress.org/support/users/webnus/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/user-getting-error-when-replying/#post-15382256)
 * Status: not resolved