Title: user initial comments not received
Last modified: March 28, 2018

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# user initial comments not received

 *  Resolved [step8601](https://wordpress.org/support/users/step8601/)
 * (@step8601)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/user-initial-comments-not-received/)
 * “Please standby for an agent. While you wait for the agent you may type your 
   message”
 * user entered “Hi”
 * then staff logged in and saw user waiting, then staff accepted chat
 * but the initial “Hi” from the user was not displayed on the staff side, so initial
   user comment was not seen by staff

Viewing 1 replies (of 1 total)

 *  [NickDuncan](https://wordpress.org/support/users/nickduncan/)
 * (@nickduncan)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/user-initial-comments-not-received/#post-10127104)
 * Hi [@step8601](https://wordpress.org/support/users/step8601/)
    Thank you for 
   getting in touch.
 * Please confirm if you are using the legacy dashboard or the new dashboard (go
   to Live Chat -> Settings -> Advanced and please let me know if the first checkbox
   it checked or not).

Viewing 1 replies (of 1 total)

The topic ‘user initial comments not received’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [NickDuncan](https://wordpress.org/support/users/nickduncan/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/user-initial-comments-not-received/#post-10127104)
 * Status: resolved