Title: User instruction error Last modified: September 30, 2024 --- # User instruction error * Resolved [rentosite](https://wordpress.org/support/users/rentosite/) * (@rentosite) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/) * 2 errors obsereved. 1. After registration submission, “… you will receive another email with login credentials” message appears but this seems to be an error as no message is sent after account activation but the new user is able to log in after account activation. 2. On My account interface for non logged in users, **Register **is placed as heading where [wppb-recover-password] is used. Please review and correct Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * (@alexandrubodea) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18047344) * Hi [@rentosite](https://wordpress.org/support/users/rentosite/), 1. ​Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins- > and send a screenshot with everything you have installed related to Profile Builder (make sure the** plugin version** can be seen)? 2. ​Could you please go to your site’s Dashboard -> Profile Builder -> Settings- > General Settings -> and send a full screenshot from there (please make sure all the settings from that page can be seen)? 3. Please provide the URL of the page where you have the **Registration** and ** Login forms** (from where you encounter the issue from point **nr.1**) 4. Please provide the URL of the page where you have the My Account interface from where you encounter the issue from point **nr.2**) * You can use a site like [https://snipboard.io/](https://snipboard.io/) to share the screenshots. * Best regards, * Thread Starter [rentosite](https://wordpress.org/support/users/rentosite/) * (@rentosite) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18047880) * The Snipboard paste image is not working for me. Confirm if I have to send the screenshots by email attachment * Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * (@alexandrubodea) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18049677) * Hi [@rentosite](https://wordpress.org/support/users/rentosite/), * In this case, you can send them to the following email address: [hello@cozmoslabs.com](https://wordpress.org/support/topic/user-instruction-error/hello@cozmoslabs.com?output_format=md). Also, mention in the email this forum thread. * Best regards, * Thread Starter [rentosite](https://wordpress.org/support/users/rentosite/) * (@rentosite) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18054427) * Apologies! * I have sent the screenshots to the email address you provided * Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * (@alexandrubodea) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18057597) * Hi [@rentosite](https://wordpress.org/support/users/rentosite/), * We haven’t received any messages/screenshots on our email address. Please double- check if the email was sent successfully. * If it still doesn’t work, then try to share them while using this: [https://paste.pics/](https://paste.pics/). This should be similar to what Snipboard does. * Best regards, * Thread Starter [rentosite](https://wordpress.org/support/users/rentosite/) * (@rentosite) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18059131) * Please check up what is wrong. The email I sent with the attachments shows delivered. Now, the Register form doesn’t even work again. When a user submits registration form, it returns “You are not allowed to do this” error message and the registration information is not submitted. I am forwarding the attachments again * Thread Starter [rentosite](https://wordpress.org/support/users/rentosite/) * (@rentosite) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18059341) * This later error of “You are not allowed to do this” has stopped after running upgrade for for pugins that just showed “upgrade available”. but the initial error persists. I wish there is a way to “harmonize” this WordPress plugin conflict that occur from time to time * Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * (@alexandrubodea) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18060457) * Hi [@rentosite](https://wordpress.org/support/users/rentosite/), * Usually, the error message “_You are not allowed to do this_” is most likely caused by having a caching plugin enabled. I’m still glad to hear the issue is resolved, but in case something like this happens in the future, then it’s recommended to exclude the pages where you have our forms from your caching plugin/functionality. * Unfortunately, I still don’t see any email with those screenshots. Have you also tried the other website I mentioned in my last message? * Thread Starter [rentosite](https://wordpress.org/support/users/rentosite/) * (@rentosite) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18061436) * After registration submission, “… you will receive another email with login credentials” message appears but this seems to be an error as no message is sent after account activation but the new user is able to log in after account activation. – THIS ERROR IS SOLVED * On My account interface for non logged in users, **Register **is placed as heading where [wppb-recover-password] is used. Please review and correct. – THIS ERROR PERSISTS * the screenshot – [https://paste.pics/S49SA](https://paste.pics/S49SA) - This reply was modified 1 year, 8 months ago by [rentosite](https://wordpress.org/support/users/rentosite/). * Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * (@alexandrubodea) * [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18065171) * Hi [@rentosite](https://wordpress.org/support/users/rentosite/), 1. ​Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins- > and send a full screenshot with **everything** you have installed related to Profile Builder (make sure the **plugin version** can be seen)? 2. Could you please go to your site’s Dashboard -> Pages -> click on the page where you have this issue -> and send a screenshot of how that form was added to the page? 3. Could you please provide the URL of the page where you encounter this issue? I would like to also view that page. * Best regards, Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘User instruction error’ is closed to new replies. * ![](https://ps.w.org/profile-builder/assets/icon-256x256.png?rev=2961144) * [User Profile Builder - Beautiful User Registration Forms, User Profiles & User Role Editor](https://wordpress.org/plugins/profile-builder/) * [Frequently Asked Questions](https://wordpress.org/plugins/profile-builder/#faq) * [Support Threads](https://wordpress.org/support/plugin/profile-builder/) * [Active Topics](https://wordpress.org/support/plugin/profile-builder/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/profile-builder/unresolved/) * [Reviews](https://wordpress.org/support/plugin/profile-builder/reviews/) * 10 replies * 2 participants * Last reply from: [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/user-instruction-error/#post-18065171) * Status: resolved