Title: User Key Wrong
Last modified: August 2, 2019

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# User Key Wrong

 *  Resolved [meniscus](https://wordpress.org/support/users/meniscus/)
 * (@meniscus)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/user-key-wrong/)
 * I’m getting a “user is key wrong” message in the shipment status box.
 * What does this mean and how to fix?

Viewing 1 replies (of 1 total)

 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/user-key-wrong/#post-11793700)
 * Hi, you use TrackShip, It appear that something is wrong with your connection,
   you should go to your my.TrackShip.info Account and delete your store connection
   and re-connect it.
    In case you still having problem, please open a ticket on
   TrackShip support. Thanks 🙂

Viewing 1 replies (of 1 total)

The topic ‘User Key Wrong’ is closed to new replies.

 * ![](https://ps.w.org/woo-advanced-shipment-tracking/assets/icon-256x256.png?rev
   =2166296)
 * [Advanced Shipment Tracking for WooCommerce](https://wordpress.org/plugins/woo-advanced-shipment-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-advanced-shipment-tracking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Zorem](https://wordpress.org/support/users/zorem/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/user-key-wrong/#post-11793700)
 * Status: resolved