Title: User lost google authicator QR code access
Last modified: March 27, 2019

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# User lost google authicator QR code access

 *  [egladen1](https://wordpress.org/support/users/egladen1/)
 * (@egladen1)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/user-lost-google-authicator-qr-code-access/)
 * Hi
 * I’m trying to work out how to resend a user a QR code to reset up his google 
   authenticator access. Are you able to resend me this by any chance?
 * Many thanks
    Liz
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fuser-lost-google-authicator-qr-code-access%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/user-lost-google-authicator-qr-code-access/#post-11364109)
 * Hi,
 * > Are you able to resend me this by any chance?
 * No, that is not how this plugin works. The user in question has to log in and
   activate this feature in their profile. This gives them a choice to use double
   opt in or not. In your case your best option is to disable this feature in their
   profile and ask them to log in and activate this feature again. Then they have
   to go through the same process like they did the first time they activated this
   feature.
 * Kind regards
    -  This reply was modified 7 years, 2 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/).
 *  Thread Starter [egladen1](https://wordpress.org/support/users/egladen1/)
 * (@egladen1)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/user-lost-google-authicator-qr-code-access/#post-11365715)
 * What do we do when the option is not showing up for a user account? There is 
   no way to enable and setup GA – essentially no QR code to scan.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/user-lost-google-authicator-qr-code-access/#post-11365824)
 * Hi,
 * > What do we do when the option is not showing up for a user account?
 * As far as I know it always shows for every user account created.
 * Regards
 *  Thread Starter [egladen1](https://wordpress.org/support/users/egladen1/)
 * (@egladen1)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/user-lost-google-authicator-qr-code-access/#post-11365844)
 * Thanks for your quick reply. I believe it would have shown up initially for the
   user, but the user doesn’t frequently access the site and believe he has a new
   phone since last accessing it. We are both admin users. I can turn GA on or off
   for him, but it doesn’t help with giving him the QR code he needs. I’ve also 
   tried to delete his account and add him again, although believe his email address
   has already been issued a QR code once so it’s not providing that option for 
   him again. Is there anything else I can try?
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/user-lost-google-authicator-qr-code-access/#post-11366029)
 * Hi, please check the following [documentation](https://mbrsolution.com/wordpress/google-authenticator-security-wordpress.php).
   Let me know if this helps you.
 * Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘User lost google authicator QR code access’ is closed to new replies.

 * ![](https://ps.w.org/google-authenticator/assets/icon-256x256.png?rev=3500822)
 * [Google Authenticator](https://wordpress.org/plugins/google-authenticator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-authenticator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-authenticator/)
 * [Active Topics](https://wordpress.org/support/plugin/google-authenticator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-authenticator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-authenticator/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/user-lost-google-authicator-qr-code-access/#post-11366029)
 * Status: not resolved