Title: User Sync Error
Last modified: January 19, 2017

---

# User Sync Error

 *  Resolved [gabrielchiron](https://wordpress.org/support/users/gabrielchiron/)
 * (@gabrielchiron)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-sync-error/)
 * Hi mate!
 * We have the last version of the plugin but we have problems when user register
   in our moodle, when the user register and sync with the wordpress and this user
   exist, the wordpress try to register with: user+1,user+2 in loop and crash the
   bbdd and shutdown the web 🙁
 * Thanks a lot mate!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [xangelbr](https://wordpress.org/support/users/xangelbr/)
 * (@xangelbr)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-sync-error/#post-8687194)
 * It’s not compatible with Moodle 3.0…
 *  [ThriveIM](https://wordpress.org/support/users/thriveim/)
 * (@thriveim)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-sync-error/#post-8783369)
 * Are you saying the plugin isn’t compatible with Moodle 3.0?
 * In the description it says 2.9+
 *  Plugin Author [WisdmLabs](https://wordpress.org/support/users/wisdmlabs/)
 * (@wisdmlabs)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-sync-error/#post-8788927)
 * Hi Gabriel,
 * Thanks for reaching out. What we have understood of your issue is that when a
   user creates an account in Moodle and then creates an account in WordPress, if
   the emailIDs don’t match, Edwiser Bridge will create a new account for them on
   Moodle instead of linking the two accounts. The user will need to keep the emailIDs
   same for both the Moodle and WordPress accounts to be connected.
 * The usual workflow is such that, for a new user creation, the user registers 
   via WordPress and Edwiser Bridge creates a new account for the user on Moodle
   and the credentials for the same are sent to the user.
 * For an existing Moodle user, either the user creates an account on WordPress 
   with the same EmailID and Edwiser Bridge connects the two accounts or the admin
   creates an account for the user from the back end of the WordPress website and
   manually links using the “Link to Moodle” function from the drop-down after selecting
   the WordPress account that needs to be linked to the Moodle account.
 * For any further assistance, please get in touch with us at [support@wisdmlabs.com](https://wordpress.org/support/topic/user-sync-error/support@wisdmlabs.com?output_format=md)
 * Regards,
    Wisdmlabs Team
 *  Plugin Author [WisdmLabs](https://wordpress.org/support/users/wisdmlabs/)
 * (@wisdmlabs)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-sync-error/#post-8788946)
 * Hi,
 * Edwiser Bridge and all its extensions are fully compatible upto Moodle 3.2. Thanks
   for your query.
 * Regards,
    Wisdmlabs Team

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘User Sync Error’ is closed to new replies.

 * ![](https://ps.w.org/edwiser-bridge/assets/icon-128x128.gif?rev=3171309)
 * [Edwiser Bridge – WordPress Moodle Integration](https://wordpress.org/plugins/edwiser-bridge/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/edwiser-bridge/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/edwiser-bridge/)
 * [Active Topics](https://wordpress.org/support/plugin/edwiser-bridge/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/edwiser-bridge/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/edwiser-bridge/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [WisdmLabs](https://wordpress.org/support/users/wisdmlabs/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/user-sync-error/#post-8788946)
 * Status: resolved