Title: User Synchronization Error
Last modified: May 14, 2019

---

# User Synchronization Error

 *  Resolved [moitah32](https://wordpress.org/support/users/moitah32/)
 * (@moitah32)
 * [7 years ago](https://wordpress.org/support/topic/user-synchronization-error/)
 * I get the following logo when a new user signs up on the site:(Notice User not
   added to Mautic because role name-role isn’t enabled for contact creation.)
    
   the user does not synchronize in the mautic, Can you tell me what the problem
   is?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jack Arturo](https://wordpress.org/support/users/verygoodplugins/)
 * (@verygoodplugins)
 * [7 years ago](https://wordpress.org/support/topic/user-synchronization-error/#post-11531889)
 * Hi [@moitah32](https://wordpress.org/support/users/moitah32/),
 * That means that in the WP Fusion settings for “User Roles” on the main settings
   tab, you’ve set WP Fusion to *only* create contacts if they have one or more 
   roles.
 * The user that just registered didn’t have one of the specified roles.
 * We’d generally recommend leaving this setting empty. That way all new users are
   added to Mautic.
 *  Thread Starter [moitah32](https://wordpress.org/support/users/moitah32/)
 * (@moitah32)
 * [7 years ago](https://wordpress.org/support/topic/user-synchronization-error/#post-11532053)
 * That was it, Thank you very much!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘User Synchronization Error’ is closed to new replies.

 * ![](https://ps.w.org/wp-fusion-lite/assets/icon-256x256.png?rev=3032199)
 * [WP Fusion Lite - Marketing Automation and CRM Integration for WordPress](https://wordpress.org/plugins/wp-fusion-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-fusion-lite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-fusion-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-fusion-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-fusion-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-fusion-lite/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [moitah32](https://wordpress.org/support/users/moitah32/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/user-synchronization-error/#post-11532053)
 * Status: resolved