username dissapeared

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Youzify

    (@kainelabsteam)

    1 year, 8 months ago

    Hi @makifej

    Can you please share your Members Directory page URL?

    Best Regards, KaineLabs Team.

    • This reply was modified 1 year, 8 months ago by Youzify.
    Thread Starter makifej

    (@makifej)

    1 year, 8 months ago

    https://www.sweetcandies.hu/members/

    mimi’s profile page

    https://www.sweetcandies.hu/members/

    yoe see, no name

    you should see “mimi”

    Plugin Support Youzify

    (@kainelabsteam)

    1 year, 8 months ago

    Hi @makifej

    I can not access the page. Seems you restrict the page. Can you please open it temporarily?

    Best Regards, KaineLabs Team.

    Thread Starter makifej

    (@makifej)

    1 year, 8 months ago

    just login, with Belépés button

    you registered already, if you login you have admin access already

    Plugin Support Youzify

    (@kainelabsteam)

    1 year, 8 months ago

    Hello @makifej

    This is intended for general discussion and does not allow discussions about website login by WordPress moderators. Nor I can not ask for your website login and you can not give us a website login.

    To help us identify the issue, kindly just open your website restriction temporarily. Or if you expect us to log into your website, please consider using our premium support forum from the URL below instead so you can send again your login access privately:

    https://kainelabs.ticksy.com/

    Thank you for your understanding.

    Best Regards, KaineLabs Team.

    Thread Starter makifej

    (@makifej)

    1 year, 8 months ago

    I cannot open. I dont know how..

    You registered an account on my website before you can check the picture: you are youzify

    someone did this registration from your team, not me

    just login, with this simple user

    https://www.imghippo.com/i/EfcvO1726557061.png

    Plugin Support Youzify

    (@kainelabsteam)

    1 year, 8 months ago

    Hi @makifej

    Sorry, we forgot ever register on your website. However, please note, the problem is this is intended for general discussion and does not allow discussions about website login by WordPress moderators.

    I think the page is restricted by a paid membership plugin or something. You may disable it temporarily so the page can be accessed.

    Best Regards, KaineLabs Team.

    Thread Starter makifej

    (@makifej)

    1 year, 8 months ago

    I switched off the paid membership plugin but didnt help 🥲 the members area blocked

    when I switched off youzify plugin I can see the names

    please check

    https://www.imghippo.com/i/6FbYT1726572243.png

    Plugin Support Youzify

    (@kainelabsteam)

    1 year, 8 months ago

    Hi @makifej

    We would love to help but it’s hard for us to check this particular issue without accessing your website. However, you can do these to identify the issue:

    • Make sure you are using the most updated versions of Youzify, WordPress & your theme.
    • Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
    • If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
    • Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).

    Best Regards KaineLabs Team.

Viewing 9 replies - 1 through 9 (of 9 total)

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