Title: users are missing
Last modified: September 19, 2025

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# users are missing

 *  Resolved [baloo13](https://wordpress.org/support/users/baloo13/)
 * (@baloo13)
 * [9 months ago](https://wordpress.org/support/topic/users-are-missing/)
 * Hello,
 * in your latest release 3.0.6 all users are missing
 * [https://prnt.sc/4_zI5pHlZFV2](https://prnt.sc/4_zI5pHlZFV2)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [muddasirhayat](https://wordpress.org/support/users/muddasirhayat/)
 * (@muddasirhayat)
 * [9 months ago](https://wordpress.org/support/topic/users-are-missing/#post-18650846)
 * Hi [@baloo13](https://wordpress.org/support/users/baloo13/),
 * Thank you for contacting us. We hope you are doing well.
 * The issue you are reporting has already been replicated. It occurs when you update
   your plugin from WordPress. You can resolve this by simply following the steps
   below.
    1. Deactive your New User Approve Plugin from your website and then delete it.
    2. Install the plugin from here: [https://wordpress.org/plugins/new-user-approve/](https://wordpress.org/plugins/new-user-approve/).
    3. Active the New Fresh Build of the plugin.
    4. Deep clean the Cache of your website.
 * The issue is mainly related to the website’s cache. Try the above steps and let
   us know if you are still having any problems.
 * Thanks & Regards,
   WP Experts Support Team
 *  Thread Starter [baloo13](https://wordpress.org/support/users/baloo13/)
 * (@baloo13)
 * [9 months ago](https://wordpress.org/support/topic/users-are-missing/#post-18650953)
 * that was the problem. now it is fixed.
 * so from now on i must update it manually?
 * thank you
 *  [jposterspy](https://wordpress.org/support/users/jposterspy/)
 * (@jposterspy)
 * [9 months ago](https://wordpress.org/support/topic/users-are-missing/#post-18651598)
 * I have this exact issue, happens all the time. I even reinstalled and cleared
   cache, same issue. Makes the plugin totally useless for us as we need to see 
   User give info to accept users.
 *  Plugin Support [muddasirhayat](https://wordpress.org/support/users/muddasirhayat/)
 * (@muddasirhayat)
 * [9 months ago](https://wordpress.org/support/topic/users-are-missing/#post-18651626)
 * Hi [@baloo13](https://wordpress.org/support/users/baloo13/),
 * Thank you for your Update.
 * The issue is temporary, and you no longer need to manually update your plugin
   each time a new update is released. Our team is looking into this case more deeply
   as well.
 * Thank you
 *  Plugin Support [muddasirhayat](https://wordpress.org/support/users/muddasirhayat/)
 * (@muddasirhayat)
 * [9 months ago](https://wordpress.org/support/topic/users-are-missing/#post-18651634)
 * Hi [@jposterspy](https://wordpress.org/support/users/jposterspy/),
 * Apologies for the issue you have to face.
 * We have informed our development team. They are actively working on this. We 
   will update you as soon as possible.
 * Thank you
 *  [Gustavo Troisi](https://wordpress.org/support/users/gustavotroisi/)
 * (@gustavotroisi)
 * [8 months, 2 weeks ago](https://wordpress.org/support/topic/users-are-missing/#post-18670416)
 * Hello. Same issue. Remove and delete version 2.6.4 and uploaded version 3.0.9.
   All pending, approved and rejected users are gone. Not using cache.
 *  Plugin Support [muddasirhayat](https://wordpress.org/support/users/muddasirhayat/)
 * (@muddasirhayat)
 * [8 months, 2 weeks ago](https://wordpress.org/support/topic/users-are-missing/#post-18670893)
 * Hi [@gustavotroisi](https://wordpress.org/support/users/gustavotroisi/),
 * Thank you for contacting us. we hope you are doing well.
 * Could you please share the screen cast video of the issue you are experiencing
   so that we can investigate it further? Additionally, the problem you are reporting
   appears to be closely linked to the cache of your website. Clearing the cache
   may resolve the issue. Alternatively, try opening your website in a new browser
   to verify the situation.
 * If possible kindly open a new support thread so we can direct help you in this.
 * Thanks & Regards,
   WP Experts Support Team

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘users are missing’ is closed to new replies.

 * ![](https://ps.w.org/new-user-approve/assets/icon-128x128.gif?rev=2544141)
 * [New User Approve](https://wordpress.org/plugins/new-user-approve/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/new-user-approve/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/new-user-approve/)
 * [Active Topics](https://wordpress.org/support/plugin/new-user-approve/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/new-user-approve/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/new-user-approve/reviews/)

 * 7 replies
 * 4 participants
 * Last reply from: [muddasirhayat](https://wordpress.org/support/users/muddasirhayat/)
 * Last activity: [8 months, 2 weeks ago](https://wordpress.org/support/topic/users-are-missing/#post-18670893)
 * Status: resolved