Title: users.php not loading
Last modified: August 22, 2016

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# users.php not loading

 *  Resolved [Amit Maskara](https://wordpress.org/support/users/wallends/)
 * (@wallends)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/usersphp-not-loading/)
 * Hi, I recently updated my site to WP 4.0
    I had noticed that I had a lot of fake
   users being added, so I turned off user subscription for posts, not finding any
   better options for the time being.
 * So for housekeeping, I was trying to delete the users, however, the final delete
   button is missing?
    While tinkering with screen settings option in the users 
   page, I increased the number from 100 to 400, and then increased the memory in
   the wp-config.php to 2GB. Now my users.php page does NOT load. I have tried deleting
   the wp-admin folder and re-uploading a fresh one via ftp, but no luck. Any suggestion
   on how I can untangle myself from this situation?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/usersphp-not-loading/#post-5475413)
 * Your site may just be error-ing out when trying to display that many users at
   a time.
 * Do this at your own risk – and as with all editing or site or database repairs,
   it’s recommended to have a complete file and database backup tucked safely away
   before attempting _any_ repairs.
 * Open phpMyAdmin – or whatever database admin tool your host provides – and navigate
   to your WordPress database. Find the ‘wp_usermeta’ table. There you will find
   the ‘meta_key’ table. Perform a search on the ‘meta_key’ table for ‘users_per_page’.
   Once you find it, select it for editing. Change ‘400’ back to the default setting
   of 20, save the changes and exit the database.
 * Test the results. If it works, then you can begin to address whatever issues 
   remain.
 * >  and then increased the memory in the wp-config.php to 2GB
 * You might also want to undo that edit. Chances are it will have no positive effect
   on your issue.
 *  Thread Starter [Amit Maskara](https://wordpress.org/support/users/wallends/)
 * (@wallends)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/usersphp-not-loading/#post-5475494)
 * Thanks a bunch James!
    That fixed it. I knew I had to change that value back 
   down to a low number and I was snooping around in the DB yesterday, but could
   not find the right table. Until you showed it to me.
 * Now I need to find a fix for the main problem, which is I don’t have the confirm
   delete button, when I go to delete users from my site. I will open a new thread
   for that.
 * Thanks again!!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘users.php not loading’ is closed to new replies.

 * In: [Hacks](https://wordpress.org/support/forum/plugins-and-hacks/hacks/)
 * 2 replies
 * 2 participants
 * Last reply from: [Amit Maskara](https://wordpress.org/support/users/wallends/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/usersphp-not-loading/#post-5475494)
 * Status: resolved

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